Technical Delivery Manager

Job Scope

The Technical Delivery Manager is an important role within the global Customer Operations team and a key element in driving the success of our sales program and overall customer experience. Responsible for supporting the onboarding of new customers and enabling organic growth from existing customers, you will combine your experience in customer management with product knowledge and expertise of the target market to build solutions that are tailored to the requirements of our customers.

Key Responsibilities- Manage pre-sales and organic growth opportunities in consultation with the sales managers and existing strategic customers providing regular account updates to key stakeholders.- Fast track implementations ensuring opportunities are delivered in the shortest available time frame, delivering maximum available revenue- Build accounts against customer requirements adhering to set protocols with excellent attention to detail. Ensure customer requirements are effectively translated to system requirements and kept within regulatory guidelines.- Deliver in-depth product demonstrations and presentations showing the benefits of our product to all levels, including line of business managers and executives.- Perform needs-based requirements analysis and use this as the foundation to develop, present and deliver high-impact solution designs. Use your ability to troubleshoot, problem solve, and think logically to design and deliver these solutions.- Lead and execute projects involving cross functional teams, some of which may require development of new features and functionality. Manage project risk and scope or requirement changes throughout this project work.- Host customer solution / best practice workshops supporting Relationship Managers to identify new revenue opportunities, optimising the solution delivered.- Embed solutions into customers operational and financial workflows ensuring the relevant customer teams are supported through implementation and go live.- Assist with educating the customers operational and finance teams on post go live reconciliation and general needs.- Maintain a strong relationship with the customer over multiple levels of the business and strive to deliver an excellent standard of service.

Key Competencies, Personal Attributes and Behaviours

To be successful in this role you will.- Understand a seemingly complicated product offering and articulate it simply to strategic customers.- Possess pre and post sales experience supporting the sales cycle for strategic customers resulting in successful delivery of goals.- Display a thorough understanding of, and ability to confidently articulate Integrated IT solutions to senior and middle level management.- Demonstrate an ability to listen and understand information and to interpret stakeholder and customer needs.- Be a collaborator, and work with all internal stakeholders, to deliver the best outcome for your customer.- Combine problem-solving skills with the ability to analyse complex situations and make sound decisions, including the ability to think creatively about how existing products and services can be used to meet client requirements, taking into account system constraints or limitations.- Have a proven record of accelerating the buying process using effective presentation and interpersonal skills- Be agile, with the ability to embrace change and display a creative and flexible approach to meet changing circumstances.- Be familiar with local cultures and business principles for countries throughout APAC.- Strong interpersonal skills are a must along with a proven track record in delivering client solutions.- 3+ years experience within one of the following disciplines.- Travel Technology (distribution, reservations, operations, etc.)
- Payments/finance industries (cards, banking, services, etc.)
- Sales solutions, implementation/delivery role- Bachelor’s degree or equivalent in either of the following or related disciplines:
- Business Management
- Computer Science/Information Technology/Computing- Experience with the following Vendors and or technologies is desirable:
- Microsoft Office Suite (Word, PowerPoint, MS Project, Visio and Excel.)
- Google Suite
- Salesforce
- Tableau
- Project management tools (Smartsheet or similar)
- Web services, APIs, and test tools (e.g.: SOAP UI, Postman )
- Working knowledge of SQL (advantageous)- Excellent communication skills in English. Working knowledge of Mandarin and/or Cantonese would be advantageous.