Helpdesk Officer

**About the position**

The Helpdesk Officer will assist the Information Services Manager in the delivery of IT Services to Council and the Community. There is a requirement for this role to be onsite and to travel to Muswellbrook Shire Council sites.

**Key Responsibilities**
- Troubleshoot and resolve hardware issues including desktops, laptops, printers, and peripherals
- Assist with setup and maintenance of meeting rooms, AV equipment, and other IT infrastructure
- Co-ordinate the procurement of Council Information Technology equipment and maintain registers of the allocation of Information Technology resources
- Provide basic system administration to enable user creation and access requirements. Maintain IT assets to ensure hardware and software is correct and current
- Create user guides for self-help register/systems

Read the Position Description and learn more about this exciting opportunity.

**About you**
- Tertiary qualifications in the Information Technology discipline, or working towards the completion of a qualification in IT, or equivalent experience
- Drivers License
- Familiarity with remote support tools
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple tasks
- Strong problem-solving and analytical abilities
- Previous experience within Local Government is highly desirable

**What we offer**
- Permanent full time, 35 hours per week
- Salary from $_62,597_ to $_67,546_ per year(depending on qualifications, skills and experience) plus 12% superannuation
- Training Courses + Professional Development
- 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
- Access to EAP program for employees and their immediate family

**About Muswellbrook**

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger - we have space for you.

**Further information and to apply**
- **Applications close o**n** 26 August 2025 at 11:59pm**.**

**The Welcome Experience**

The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.