Systems Support Officer

**Department for Infrastructure and Transport**
**Job reference**: 634520
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

**The Opportunity**
Service SA provides customer service to South Australians, including vehicle registrations and licensing for more than 1.3 million licence holders, as well as a variety of State Government transactions, through a network of over 20 customer service centres across the state and online.

Join our Service SA team as a System Support Officer, located in Heah Office at 83 Pirie Street, where you’ll be at the forefront of ensuring seamless customer experiences across the Transport Policy and Regulation Division.

In this pivotal role, you will be:

- Providing support to internal and external users of the transport regulation user management processing system TRUMPS (Transport Regulation User Management Processing System) and its associated systems, such as mySAGOV account, and specialist support for other key systems used by the service SA customer service network.
- Undertaking a range of activities associated with the maintenance and operation of these systems including the identification, reporting and testing of defects and enhancements and new software releases.
- Providing first level TRUMPS and policy support for the service SA customer service network; and
- Participating in the provision of information to and receipt of data from internal and external customers.

**About You**
You’re a detail-oriented problem solver with a passion for supporting systems that drive excellent customer service. With your technical aptitude and strong communication skills, you excel at troubleshooting, assisting users, and working collaboratively with cross-functional teams. You enjoy working in fast-paced environments and thrive when you’re identifying areas for system improvement. With a solid understanding of software support and a proactive approach to resolving issues, you’re ready to take on challenges and contribute to Service SA’s mission of delivering high-quality, customer-focused solutions.

**Special Conditions**
- Maintain a flexible work schedule by participating in a roster system to ensure coverage during operational hours from 8:30am to 5:00pm, Monday to Friday. While Saturdays will be required on a roster basis.
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Tenure of Vacancy**
Temporary, Part time and Ongoing - Multiple vacancies

**Remuneration**
ASO3 - $67,589 to $72,033 per annum (based on full-time hours)

**Enquiries**
Aaron Neville
Senior Manager Systems Development and Support
Telephone:871331856

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - System Support Officer ASO3

**Applications close**: 27/11/2024 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.