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General Manager Station Customer Service

2 weeks ago

Brisbane, Australia Queensland Rail Full time

**Req. Id**:9340

**Date**:4 Mar 2025

**Location**:Brisbane, QLD, AU, 4000

**Company**:Queensland Rail
- Queensland Rail is built on true connection. And everything we achieve is made possible by you.
- You will find the balance between providing strategic direction and tactical guidance to the Station Customer Service team as we strive toward delivering world-class rail services for our customers.
- Using your extensive leadership skills, you will work with internal and external stakeholders to improve safety, on-time performance and operating discipline with a continuous improvement mindset. Developing and maintaining strong peer relationships will be key to your success in this pivotal, highly visible role.
- This is a permanent full-time opportunity located in Brisbane CBD.

**Benefits That Count**
- Competitive salary to commensurate experience and responsibility of the role plus 12.75% Superannuation contribution.
- Be part of our strong leadership team and supportive work environment.
- Opportunity for meaningful impact by shaping the future of our customer experience.
- Support of Continual Professional Development.
- Workplace perks including but not limited to novated leasing, free assistance programs for career and personal support services, health and wellbeing programs including Fitness Passport, free/discounted QR rail travel and equal opportunity leave entitlements.

**Your opportunity**
- As the General Manager Station Customer Service, you'll play a crucial role in
- Leading and managing the operations of the SEQ Station Customer Service team to deliver on Queensland Rail's vision of delivering world class rail services for our customers.
- Strategic planning and leadership - Set the Queensland Rail strategy for SEQ Station Customer Service team.
- Provide senior leadership in strategic planning, ensuring effective resource use, financial excellence, and people leadership to drive business outcomes and continuous improvement.
- Driving excellent customer outcomes - Provide transformational leadership to drive excellent customer outcomes by overseeing significant change initiatives as Queensland rail undergoes unprecedented change to its network and operations.
- Safety Leadership - Lead by example and embed a strong safety culture where safety comes first, always.
- Stakeholder engagement and partnerships - Influence and inspire others, fostering collaboration and building strong lasting relationships with both internal and external stakeholders at all levels.

**What you will bring**:

- This role will be ideal for people who:

- Demonstrate high level of skill in providing leadership and strategic direction to deliver outcomes within a complex commercial and customer-oriented environment
- Provide high level of skill in safety leadership, driving a strong safety culture and ensuring that safety comes first, always.
- Have a sound level of skill in public transport management, specifically in the areas of facilities and services management, delivering excellent customer outcomes.
- Provide high level of skill developing and delivering strategies that support business transformation and continuous improvement in a cost constrained environment
- Have extensive knowledge of contemporary frameworks to develop goals, strategies, measures and expectations, as well as methodologies for improving performance and connecting people and strategy at all levels.
- Demonstrate high level of influencing, interpersonal, consultation, relationship building and negotiation skills that build and sustain productive relationships and partnerships
- To view full Position Description,

**Your journey matters. Make it with us.**
- This is a unique strategic and customer centric leadership opportunity to play a key role in shaping the future of Queensland Rail.

**Supporting a Diverse Workforce**
- We strive to provide a barrier free and equitable recruitment experience.