Expression of Interest
5 days ago
**Expression of Interest - Service Delivery Manager**:
- Publication Date: Aug 29, 2024- Ref. No: 519916- Location: Perth, WA, AU, 6008**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**
**About Atos**
Atos is a global leader in digital transformation with 112,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the Next 20 Paris Stock index.
The **purpose of Atos** is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
**JOB DESCRIPTION**
**Service Delivery Manager**
The Service Delivery Manager (SDM) is responsible for ensuring the effective delivery of Managed IT services to key enterprise customers. This role involves managing delivery of contracted services through Atos operations teams and external contractors/ vendors, developing and implementing service delivery processes, and ensuring that services meet business needs and service level agreements (SLAs). The SDM acts as a conduit between the service providers, Atos account management and Customer business units, ensuring a high level of customer satisfaction and driving continuous improvement in service delivery.
**Key Responsibilities**:
Service Management:
- Ensure the delivery of contracted services to agreed service levels.
- Develop, implement, and maintain service delivery processes and procedures.
- Ensure compliance to ITSM best practices.
- Ensure service delivery staffing availability and time management.
- Monitor service performance and produce regular reports on services, service metrics and KPIs.
- Manage service escalations and ensure timely resolution of issues.
- Manage communication around issues and opportunities - get things done, make things happen.
Team Leadership:
- Provide leadership and guidance to the delivery team(s), including service desk, technical support, and field engineers whether in ANZ or offshore.
- Foster a collaborative and high-performance culture within the team.
- Ensure operations teams are aware of deliverables, SLA and KPI metrics, processes, and customer expectations.
Customer Relationship Management:
- Act as the primary liaison between the customer and Atos -understanding their needs and Ensure services are aligned with business goals.
- Conduct regular service review meetings with key stakeholders.
- Handle customer complaints and feedback, ensuring they are addressed effectively.
- Building a personal relationship with key client staff
- Ensure a high level of customer satisfaction through Successful service delivery and SLA achievement.
Continuous Improvement:
- Identify opportunities for improving service delivery processes and implement changes.
- Stay current with industry trends and best practices to enhance service delivery.
- Drive initiatives for process optimization, automation, and enhanced service quality.
Project Management:
- Assist Account management to scope and price new projects to meet new customer demands.
- Oversee execution of agreed projects, ensuring they are delivered on time, within scope, and within budget.
Vendor Management:
- Manage relationships and agreements with third-party service providers and ensure they deliver as per contractual agreements.
- Monitor vendor performance and address any issues that arise.
Finance Management:
- Ensure Atos finance team has accurate service metrics and consumption information to generate timely invoices.
- Ensure costs are accurately recorded and directly associated with service delivery outcomes / revenue items.
**Workplace Health and Safety**
- Take all reasonably practicable steps to care for own health and safety and the health and safety of other people who may be affected by your conduct in the workplace.
- Ensure, as far as is reasonably practicable, that the workplace and anything arising out of it are without risks to health and safety.
**Key Competencies**:
- Customer Focus: Deeply understands client needs and ensures services are aligned to meet those needs.
- Financial acumen: clear understanding and alignment of service delivery items, their costs and corresponding revenue.
- Strategic Thinking: Aligns service delivery strategies with client busin
-
Expression of Interest
1 week ago
Perth, Western Australia Commonwealth Bank of Australia Full time $60,000 - $80,000 per yearWe are looking for customer service professionals to express interest in future roles in our Bridgetown and Manjimup Multi Channel BranchesWhat is a Multi Channel Branch?Our Multi Channel Branches offer a dynamic work environment that blends in-person customer service with digital support.Depending on the branch and the day, you may spend part of your time...
-
Expression of Interest
1 week ago
Perth, Australia Commonwealth Bank of Australia Full timeExpression of Interest - Customer Service Specialists - Kununurra **Expression of Interest for future opportunities in our Branch Network!** - **Join our Talent Community for **future opportunities and **we'll be in touch as soon as a role becomes available. - **Part Time hours varying from 15 - 35hrs Monday to Friday.** - **Thorough training program to...
-
Expression of Interest
1 week ago
Perth, Australia Commonwealth Bank of Australia Full timeExpression of Interest - Customer Service Specialists - Karratha **Expression of Interest for future opportunities in our Branch Network!** - **Join our Talent Community for **future opportunities and **we'll be in touch as soon as a role becomes available. - **Part Time hours varying from 15 - 35hrs Monday to Friday.** - **Thorough training program to...
-
Expression of Interest
1 week ago
Perth, Western Australia KHG Contracting Full time $90,000 - $120,000 per yearAbout KHGEstablished in 2011, Karratha Hedland Group (KHG) is a successful Australian-based group of companies specialising in maintenance and construction projects across the mining, resources, renewables, commercial, and industrial sectors.At KHG, we believe our people are our greatest asset and the key to our success. We are committed to supporting the...
-
Expressions of Interest
1 week ago
Perth, Western Australia ChoiceOne Full time $90,000 - $120,000 per year**Expressions of Interest - Local Government Job Opportunities Available (Perth & Surrounds) Do you have local government experience and pride yourself on being a dedicated, passionate, dependable, and hard-working individual who is committed to making a positive impact to our growing community? We want to hear from you** About ChoiceOne:With over 35...
-
Expression of Interest
7 days ago
Perth, Western Australia Spotlight Ltd Full time $80,000 - $120,000 per yearExpression of Interest- Retail Leadership Opportunity - Join the Spotlight Success StoryIf you have the passion and determination that transformed a small family market stall into one of the world's most successful family-owned retailers, then you'll thrive as a Spotlight Leader within Perth South Region.Please note: This role is an expression of interest,...
-
Expressions of Interest
3 days ago
Perth, Western Australia PGC Resources Full time $63,000 - $130,878 per yearExpressions of Interest - Poly Welders & All-Round OperatorsAre you ready to get to work on some of WA's biggest civil and piping projects?We're partnering with multiple clients ramping up over the coming months - and immediate starts are availableWhether you're chasing short-term roster work or seeking ongoing opportunities, we want to hear from you.Poly...
-
Expression of Interest
2 weeks ago
Perth, Western Australia Webuild S.p.A. Full time $120,000 - $180,000 per yearBring your perspective to our projects. Innovative engineering and construction solutions Development opportunities to learn, grow and thrive Three-time certified Employer of Choice for Gender Equality We are inviting expressions of interest from experienced professionals within the construction and building industry for a number of upcoming roles across...
-
Expression of Interest
1 week ago
Perth, Western Australia McConnell Dowell Full time $120,000 - $180,000 per yearAt McConnell Dowell, we deliver creative construction across ports, jetties, causeways, breakwaters and coastal infrastructure throughout Australasia and the Pacific. As we expand our Marine capability in Western Australia, we're seeking an experienced Project Manager who thrives in complex marine environments, someone ready to lead projects end-to-end and...
-
Expression of Interest
2 weeks ago
Perth, Western Australia McConnell Dowell Constructors (Aust) Pty Ltd Full time $120,000 - $180,000 per yearAt McConnell Dowell, we deliver creative construction across ports, jetties, causeways, breakwaters and coastal infrastructure throughout Australasia and the Pacific. As we expand our Marine capability in Western Australia, we're seeking an experienced Project Manager who thrives in complex marine environments, someone ready to lead projects end-to-end and...