Customer Experience Design Lead

4 days ago

Sydney, Australia Scape Full time

Build our customer experience design practice
- Join a great inhouse technology team
- Work at an amazing company with a great growth track record and even bigger ambitions.

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company. We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000+ students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**ABOUT THE ROLE**

In this unique Customer Experience Design Lead (UX/UI) role, you'll blend your UX sensibilities with a keen understanding of UI design principles to design future state journeys and then help translate them together with product owners and tech leads into intuitive and visually appealing interfaces in web and mobile apps. Expect to wear multiple hats, owning entire user journeys while collaborating seamlessly within our agile environment.

You will report to the GM Digitial and strengthen our focus on customer experience. The whole team works out of our amazing HQ in Sydney, next to Wynyard.

**THE IDEAL CANDIDATE**

Proactiveness is their middle name, constantly seeking new ways to refine and elevate the user experience. They possess a relentless growth mindset, they stay ahead of the curve, embracing new technologies and design trends.

Finally, this person is a true collaborator, bridging the gap between UX vision and technical execution, ultimately shaping innovative digital experiences that delight our residents and employees.

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want.
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.

**No agencies, please.**

Video

  • Junior Experience Designer

    2 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Customer Experience Design Lead

    1 week ago

    Sydney, Australia M&T Resources Full time

    **Sydney** **Advertising / Media / Publishing** Advertising - Creative Services - $1100 - $1200 + Super - Rolling contract and work on a huge transformation project - Work to create a culture that enhances customer experience You’ll demonstrate ‘what good looks like’ and help lift the bar in terms of the quality of work that the design team...

  • National Design Lead

    1 week ago

    Sydney, New South Wales, Australia Design Build Full time $120,000 - $180,000 per year

    Join a dynamic, design-led studio known for creating thoughtful, human-centric spaces across workplace, commercial, and hospitality sectors. This is a rare opportunity to lead a talented national design team and shape the creative direction of projects across Australia.The RoleThis role is ideal for someone who enjoys sitting at the intersection of creative...

  • Lead Design Engineer

    16 hours ago

    Sydney, New South Wales, Australia Design Build Full time $120,000 - $180,000 per year

    What's On Offer.$160k - $190k + Super + vehicleLong term projects and steady work flowWork on one of Sydneys leading projectsWest Sydney locationImmediate start datesGenuine career growthLarge scale infrastructure worksRole And Client OverviewOur client is a long standing utitlies and infrastcutre contractor with a strong focus on water, pump stations, waste...

  • Lead Experience Designer

    1 week ago

    Sydney, Australia Qantas Airways Limited Full time

    Opportunity to lead design and innovation for the Disruption Transformation program at Qantas - Advocate and drive design thinking across the end-to-end customer experience - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us...

  • Customer Experience Designer

    2 days ago

    Sydney, Australia Firesoft People Full time

    Join a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. **What you will do**: - Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...

  • Customer Experience Designer

    6 days ago

    Sydney, Australia 4Twenty Consulting PTY LTD Full time

    Full Time/Perm Role - Hybrid model, CBD office - Global Leading Company Join a talented and driven team who are eager to help you excel and grow your skills! This multi-disciplinary team takes a ‘fit for purpose’ approach to problem solving and Human Centred Design. Your role will include, but not limited to: - Uncovering and defining opportunities...

  • Cx Design Lead

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **CX Design Lead** - DCS Clerk Grade 11/12 starting from $139,798 - $161,663, plus employer’s contribution to superannuation and annual leave loading - 2x Ongoing Full-time - Hybrid role, majority time in the Sydney office **About NSW Telco Authority** We work with emergency services and telecommunications carriers to protect communications assets during...

  • Lead Experience Designer

    1 week ago

    Sydney, New South Wales, Australia AKQA Full time

    At AKQA, our Experience Design discipline sets the standard for innovation, creativity, and craft. As a Lead Experience Designer (Visual), you'll bring brand stories to life through intuitive, emotionally resonant digital experiences. You'll shape the visual direction, define design systems, and lead teams to deliver world-class design across every platform...