Readmissions Officer

Who we are?
- At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
- Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
- What’s the job?
- The Readmissions Officer will provide high-level administrative support in relation to student services and enrolment processes. The role focuses on the critical administrative tasks associated with a student’s enrolment record, with a focus on accuracy of data and compliance with internal and external processes and procedures.
- It is a requirement of this role to maintain compliance with Admission Policy Requirements and Australian Government Legislative Requirements and provide high levels of customer service and attention to detail ensuring the highest standard of delivery to all stakeholders both internal and external.
- The role encompasses liaison with students, agents, third party partners, corporate partners and university partners. This is a role which requires a very high level of product and industry knowledge relating to all aspects of student education and training.
- Please- click here to review Job Description

- Accountabilities:
- Responsible for processing new and continuing student change requests including the assessment and issuing of admissions documentation within agreed turnaround timelines, domestic and international admission requirements, procedures and standards.- Ensuring timely and accurate processing of student requests, eCoEs and offer letters in order to maximise the conversion of enquiries into offers and enrolments.- Liaising with onshore and offshore stakeholders, partners and potentially education agents to; gather related documentation, communicate outcomes and feedback, issue offer letters and CoEs, and conduct appropriate follow up where needed.- Ensure all agent and student queries are dealt with in a professional and expeditious manner.- Maintain accurate student records using student information systems (SIS) and processes to ensure all databases are kept up to date with accurate and detailed information.
- We Are Looking For:
- Previous experience in a similar position within the education sector- Relevant experience and education and/or training- Proven organisational skills with an ability to manage competing deadlines while working under- pressure- High level of attention to detail and commitment to quality- Effective communication skills and the ability to give directions and follow instructions.-
- Customer focused and able to deliver a high level of service to internal and external customers.- Detail oriented with strong problem-solving skills and an ability to analyse, assess and review- objectively- Ability to work within existing guidelines, policies and procedures- With guided training, ability to generate reports using Powerbi and excel.
- Why join us?
- Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
- We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
- What we offer
- We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
- Join a high growth organization which means career development and growth for you- Study free in a course/degree related to your position- Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion
- Hiring process
- We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact sebastian.pabon- We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant