Hotel Receptionist

**About the business and the role**

Small boutique serviced apartment hotel, looking for a vibrant receptionist to join our small team at Tyrian Serviced Apartments, Fitzroy.

The amount of shifts worked will depend on occupancy and availability. Shifts vary between 7am - 2pm & 2pm - 9pm, throughout the week and weekend.

**Job tasks and responsibilities**
- Utilize your communication skills to greet and interact with guests warmly, to create a friendly and inviting atmosphere, and making guests feel valued and comfortable throughout their stay
- Demonstrate a willingness and capability to learn about our hotel's facilities, procedures, services, and local attractions, allowing you to provide detailed information and recommendations to guests
- Exhibit problem-solving skills by handling guest inquiries, complaints, and special requests in a prompt and professional manner
- Efficiently handle reservation management, including accurately inputting and updating guest reservations into the hotel's PMS system
- Adapt to different situations and find effective solutions to ensure guest satisfaction and enhance their overall experience

**Skills and experience**
- 1+ years experience in hotel reception
- Proficient in Microsoft Office Suite
- Previous experience using RMS
- Solid written and verbal communication skill
- Excellent organizational and multitasking skills
- Strong problem-solving abilities, with a proactive approach to finding solutions and resolving guest issues
- Ability to maintain a positive, friendly attitude even under high pressure
- Reliable to set monthly rostering and fulfilling their set shifts

**Applications**

Position training to start January 2025
- *Only applicants with current rights to work in Australia will be eligible for this role._

**Job Type**: Casual

Pay: $25.08 - $38.74 per hour

Expected hours: 8 - 24 per week

Schedule:

- 8 hour shift
- Afternoon shift
- Every weekend
- Morning shift
- Public holidays
- Weekend availability

Application Question(s):

- 1 Year of experiance using RMS

**Experience**:

- Hotel reception: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 26/01/2025
Expected Start Date: 20/01/2025