Service Desk Technician
5 days ago
A leading provider of peak, renewable electricity, Snowy Hydro has a world class reputation in engineering innovation and technical expertise. Snowy Hydro owns and operates a powerful combination of generation assets, including the 4200 megawatt Snowy Mountains Scheme. We also provide clean, efficient electricity and gas to over one million customers - households and businesses - across the country through our retail energy business.
An exciting opportunity has become available for an IT Service Desk Technician to join our high performing team in Cooma. If you pride yourself on your excellent customer focus and ability to problem solve and multitask then this role will be suited to you. In this role, you will be primarily responsible for the management of IT incidents and requests for over 600 employees and contractors across our generation assets throughout NSW, VIC and SA. You will thrive working in a dynamic and agile environment.
**What our typical day looks like**:
Provide 1st and 2nd level support as part of the Service Desk team to users across the entire business
Communicating clearly, taking ownership of resolving issues and fulfilling requests, maintaining a high level of customer service
Deployment of new Laptops, PC's, mobiles, tablets, printers and other technology across the business
Maintaining internal documentation, including procedures, processes and asset registers
Regular travel to regional sites to provide support
**To be successful in this position you will ideally have**:
Demonstrated knowledge and experience in a vast array of ICT Applications, Systems and Processes that include
ITIL processes and procedures
Ticketing systems (ServiceNow or similar)
Support of Windows 10 and ChromeOS environments
Microsoft Active Directory Administration
Knowledge and experience of consumer devices including iOS and Android operating systems
Wide knowledge of Google and Microsoft suite of products
Previous experience in an ICT role providing 1st and 2nd level support in a Service Desk environment
Engage with customers in remote operational locations, requiring strong written and verbal communication
Demonstrated ability to manage own workload within a Service Desk environment as part of a high performing team
Sound analytical skills with the ability to identify service improvements and provide solutions
Current Australian Drivers licence
Applications for the role close on Friday the 26th of May
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