Credit Controller

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.

**Your new role**

We are looking for an experienced Credit Controller - Major Accounts to join our Accounts Receivable team in South Melbourne on a permanent full-time basis.

As our new Major Accounts - Credit Controller, you will manage the end-to-end AR function of 2-3 key national customers.

Build rapport and support the customer by actioning open items on the reconciliation to enable settlement of outstanding transactions. Work towards best practice by following up open queries and credits with the Claims team, providing match offs listing and ensuring invoices and PODs have been provided.

Engage at a store level when required to resolved items in dispute or resolve reconciling items. Manage Master data updates for your stores and new store openings. You will also conduct continual risk identification, evaluation, and mitigation to ensure uninterrupted functional operation.

As our Key Accounts - Credit controller, your day-to-day will include (not limited to):

- Provide thorough and timely (monthly account) reconciliations.
- Manage any queries raised because of the reconciliation.
- Monitor open claims ensuring prompt resolution & follow up of Claims team.
- Provide monthly cash projections.
- Update master data additions/changes
- Prepare monthly reporting and managing payment uploads.
- Manage ‘Held’ orders.
- General administration of your key accounts and reporting as required including copy invoices, Pods, additional matching of transactions (credit notes and claims or short payments)
- Work towards set AR goals and KPI’s (DSO, Overdue Debt, Bad Debts, Cash Allocations)

**About you**

Along with a minimum of 5 years’ experience in a similar role, you’ll have:

- Advanced excel/reconciliation skills, exposure to Microsoft Dynamics365
- Strong attention to detail, problem solving skills.
- Great written and verbal communication skills
- An ability to work autonomously.
- Results orientated and excellent time management.

**About us**

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

**What can you expect from us?**

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:

- Hybrid working option
- Competitive remuneration
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Learning & Development programs
- ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
- ‘Bathrooms & More’ program - great discounts on a wide range of our products
- Volunteer and Community Service Leave
- Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
- Annual flu vaccinations
- Medibank Health Insurance - discounts on corporate cover

**Ready to apply?