Receptionist

**Who we are.**

Always Care Services is a privately owned company and operates as a Registered NDIS provider located in South Australia serving all Adelaide metro since 2016. We are a culturally sensitive, inclusive, and welcoming community where people with disabilities and those who are ageing, and their families are assisted in maintaining their independent lives. Our mission statement is **“ To make independent living more enjoyable and fulfilling while providing quality support to empower people with a disability”**.

We are on the lookout for a **receptionist** who will be our key contact person for people attending and phoning Always Care Services and is responsible for the provision of high-quality service, data entry and administrative support.

**Reports to** - The General Manager

**Roles and Responsibilities**
- Welcome people/visitors and assist as needed including offering tea/coffee.
- General photocopying and filing.
- Process the incoming and outgoing daily mail.
- Help in administration office tasks, as required.
- Good verbal and written skills.
- Be able to critically think through and self-reflect.
- Possess great interpersonal and communication skills.
- Liaise and negotiate with diverse range of people.
- Provide clear explanation, support and guidance relating to individual needs.
- Communicate with people with a range of different backgrounds and disabilities.
- Accurately record, document and report.
- Proactively participate in relevant discussions and meetings with the line manager.
- Comply with policies, procedures, legislation, and regulations.
- Perform the role and tasks as per your scope of practice and level of training.
- Actively contribute to maintaining a safe working environment.
- Maintain a person’s dignity as well as their confidential information.

**Qualifications**

Essentials
- Current NDIS Commission Module Certificates
- Current Unrestricted Drivers Licence
- Current NDIS Worker Check
- Current Working with Children Check
- Must hold or be eligible to obtain Criminal History Check

**Required knowledge and experience.**
- Previous experience in a receptionist/high-volume administration support role.
- Microsoft Office suite proficiency with advanced aptitude in Word, Outlook, and Excel and other relevant software programs.
- Exemplary phone manner and a professional attitude which promotes our core values.
- Ability to work with a diverse range of key stakeholders.
- Personal aptitude for attention to detail and data accuracy
- Demonstrated understanding of the support need requirements of people with different types of disabilities and communication needs.
- Well-developed time management and personal organisational skills.
- Ability to take appropriate directions and to work as both a member of a team and independently with limited supervision.
- Successfully able to work under pressure and respond to competing demands.
- Contribute positively within a team environment.
- Demonstrate a friendly, positive attitude, with a willingness to learn.
- Effective communication and interpersonal skills.
- Ability to always maintain confidentially with all information.
- Demonstrate genuine respect for all people regardless of their situation.
- Ability to identify and resolve conflict and respond effectively.
- Demonstrate quality customer service delivery.
- Stay person focused and committed to the achievement of the organisation’s business objectives.

**Salary**: $46,000.00 - $48,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Para Hills, Sa 5096: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Office: 1 year (required)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person