Responsible Gambling Officer

5 days ago

Bowen Hills, Australia Entain Full time

**About the Role**

As part of our growing and respected Responsible Gambling (RG) team, you will be responsible for analysing customer transactions, and account behaviour for signs of problematic gambling and wagering. Our objective is that every user plays within their financial means and receives the best service possible.
- This role will require in-office days to be Mondays or Tuesdays, the remaining can be from home. Please note, a requirement for the first week is to be with us for face-to-face training._

**About Entain**

We’re Entain. Our vision is to be the world leader in sports and gaming entertainment. We are creating exciting and trusted experiences for our customers and revolutionising the gaming space as we go.

Combining technology and entertainment to create products that push the boundaries, Entain is home to a global family of more than 25 well-known brands - names such as Ladbrokes Australia, neds, Bookmaker, betstar, and many more.

**What you’ll do**
- Compiling source-of-funds checks through liaising with internal stakeholders such as our ACM and BDM teams.
- Undertake ongoing customer due diligence checks and transaction monitoring.
- Providing support for responsible gambling-related queries.
- Interacting with customers displaying signs of problem gambling.
- Assessment of customer accounts and self-exclusions.
- Point of contact for distressed customers and or family and offering support.
- Work closely with the Risk, Trading, and Client services teams.

**Who we are looking for**
- Ability to manage and deal with sensitive information in a highly confidential manner.
- Ability to be empathetic and understanding of various client’s personal situations.
- Capacity to build rapport with customers and stakeholders.
- the ability and passion to be empathetic to clients
- Excellent attention to detail and the ability to be analytical.
- Motivated, innovative, and a good work ethic.
- Tech-savvy with an understanding of basic IT concepts.

**Bonus Points**:

- Knowledge of the wagering industry and/or Entain’s systems and processes would be advantageous.
- Preferred understanding or prior experience with Responsible Gambling and/or working with persons affected by addiction.

**Why Entain**
- A hybrid working environment with days in office and WFH.
- 6 weeks of Annual Leave.
- Up to 12 weeks Paid Parental leave.
- Heavily subsidised gym memberships and other paid-for services as part of our wellness calendar.
- Free onsite barista and fully stocked fridge and pantry for breakfast and lunch.
- Extensive learning and development programs so you can expand your expertise.
- Company-wide events to recognise and celebrate the great work of our team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to free and discounted tickets to sporting and racing events.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

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