Assistant Manager

**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

**Your role in a nutshell**:
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

**_ Key Duties_**
- ** Customer Experience -** As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager and ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
- ** Operations**:Our Assistant Store Managers oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. They are to utilise our internal systems to be able to analyse performance and help manage the commercial side of the store.
- ** Performance**: Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.
- ** Expertise**: Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products
- ** People Management**:Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

**What we look for**:

- Experience working within a customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.

**Benefits**:

- Regular working hours
- Generous staff discount
- Incentives for meeting KPI and store targets
- Service rewards for loyal employees
- Up to 3 Kindness Days per calendar year to volunteer at any charity or voluntary organisation
- Time in Lieu Policy
- Parental Leave Policy
- Learning and Development Program

**_ Diversity Statement _**: