Floor Manager

**Company Description**
WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION

Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us?

If you answered yes, why not join us This could be your first step in a new and exciting career at COS

About COS: Offering innovative design, elevated essentials and wardrobe icons, COS is a fashion brand for women and men rooted in contemporary culture. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

COS, alongside Arket, Monki, Weekday, Afound, & Other Stories and H&M is one of several unique brands that make up the H&M group. The H&M Group employs over 170,000 people in 74 markets across the globe, and we are the 2nd largest fashion company in the world. Since launching COS in 2007 we have opened more than 200 stores worldwide.

What we value most: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, We dare to be different, We believe in constant improvement and We empower and trust you to take ownership. Our values are part of who we are. What we stand for. And how we act.

At COS we love welcoming new people and work hard to provide an environment where everyone feels appreciated and valued. We celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes
- Offering customers a high level of service, through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager, maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensure induction and training to new starters is carried out
- Assisting the store manager to identify future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a COS brand ambassador and providing the best experience for our customers.
- Stepping into the role of Store Manager in their absence

**Qualifications**
To work as a floor manager, you should have previous management/leadership experience plus the qualities below.
- Minimum 1 year management experience in a similar role with proven results in driving commercial KPIs and team development.
- Excellent communication skills and the ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.
- Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.
- Customer focused.
- Self-motivated & positive
- A genuine interest in others
- Open to learn about and sell our products.
- Good analytical and problem-solving abilities
- Excellent commercial abilities and interest in fashion, retail.
- Ability to work a flexible schedule including early mornings, weekends and evenings when required

**Additional Information**
When you join COS, you will be supported and encouraged by your team from your very first day. In addition to this you will also receive lots of fantastic benefits including
- 25% staff discount across all H&M Group brands
- Clothing Allowance