Administration Support Officer

Flourish Australia has an exciting opportunity for an **Administration Support Officer **to join our **Hunter** team based in our** Newcastle Centre**

The position available is:

- **Ongoing full-time (76hrs/fortnight)**:

- **Monday to Friday**:

- **Level 1-3** on the Flourish Australia Enterprise Agreement (2018)

**About the Opportunity**:
In this role you will be responsible for a broad range of administrative support functions reporting to the Regional Manager. You will demonstrate a high level of professionalism as the first point of contact to ensure a positive experience for those wishing to access Flourish Australia.

To be considered for this role, you will have a minimum of 3 years experience in an Administrative role, preferably within the community services sector. In addition, you must be proficient in Microsoft Word, Excel and Powerpoint.

You will be a professional and emotionally intelligent individual, with strong written, verbal and interpersonal communication skills, as well as effective organisational skills, good problem solving skills and the ability to maintain confidentiality at all times. You will also be able to demonstrate a practical and optimistic approach, possess the ability to work effectively within a team environment as well as independently, and have a good degree of computer literacy.

The responsibilities of Administrative Support Officers include (but are not limited to):

- Providing a professional reception service as required
- Providing general administrative and clerical support
- Processing referrals and enquiries in the relevant databases
- Coordinating registration for staff at training/conferences and travel/accommodation arrangements as required
- Maintaining effective communication with stakeholders at all times
- Filing, word processing, and data entry
- Handling enquiries via telephone, electronic and paper mail, fax or visitors and directing them to the appropriate locations and managers
- Maintaining records as required

For more information about what it means to be an Administration Support Officer with Flourish Australia, please review the Position Description.

**Who we are**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
Essential:

- Formal qualifications in office administration or relevant certificates/training in office administration or other relevant qualifications as recognised by Flourish Australia
- Experience in an office environment relevant to the level of the position (see position description above).
- Ability to use Microsoft Office Suite and ability to fully utilise other appropriate information management systems.

Highly desirable:

- A background working in an NGO and/or mental health/disability sectors
- Current First aid certificate

**About the Benefits**:
The successful applicant will join an organisation that **recognises and values its people** as demonstrated by:

- **Attractive hourly rate**:

- **Tax-free Salary Packaging **available up to $15,900
- Generous leave provisions including **17.5% leave loading + 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave**:

- Family-friendly and **flexible working conditions**:

- Opportunities for **career progression, **professional development and training** such as Mental Health First Aid and ASIST
- **Employee Assistance Program **for confidential wellbeing support
- **Inclusive initiatives **such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff
- Exclusive personal **Fleet pricing discounts **with Kia Motors**:

- **Employee discounts **at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)