Implementation Analyst

Location: Chifley Square, Sydney CBD- Project and BAU

Are you an Implementation Analyst with a passion for knowledge and information management, ready to take on new challenges with leading technologies?

About the Role

The Knowledge Management Department at the Reserve Bank of Australia (RBA) is seeking a dynamic Implementation Analyst to lead the delivery of solutions and support the adoption of improved digital processes across the organisation.

In this role, you’ll drive business efficiencies by immersing yourself in new technologies, refining and enhancing information processes, practices, and behaviours. You’ll lead the planning, delivery, and support of initiatives that align with the Department’s strategic objectives and deliver tangible business benefits.

Working collaboratively across the organisation, you’ll help embed change in processes, people, and systems. You’ll own both BAU and project environments, engaging with technologies including document management systems, collaboration platforms and corporate productivity tools.

As part of the solution delivery team, you’ll provide business and technical expertise to identify, analyse, and implement improvements that align with best practice in technology, information and knowledge management. You’ll build strong partnerships with peers and leverage their diverse skillsets to deliver creative, holistic solutions to complex business challenges.

Key Responsibilities- Lead end-to-end business solution development, including requirements gathering, analysis, design, testing, and implementation.- Partner with business areas to deliver on opportunities for improvement in information and knowledge management, and recommend effective solutions.- Independently manage, deliver and own small to medium-sized initiatives.- Influence and support change management across impacted teams and systems.

About You

You bring experience in information management and a strong interest in advancing your career in this space. You’re comfortable working at the intersection of business and technology and thrive in collaborative environments.

To succeed in this role, you’ll need:
- Proven experience in delivering projects with both business and technical dimensions, with the ability to bridge gaps between the two.- Strong stakeholder engagement skills, including workshop facilitation and change management.- Solid understanding of records and information management, including governance, processes, and systems.- Familiarity with AI-driven processes and automation within the Microsoft 365 ecosystem (e.g., M365 Copilot, SharePoint Online, Teams, Power Automate, Power BI, Purview).- Experience in design thinking or human-centred design.- Previous experience as a product owner and consulting (desirable).

Qualifications and Experience:
- Tertiary qualifications in Computer Science, Information Management, or equivalent industry experience or relevant work experience.- Project Management certification desirable (e.g.PRINCE2, Agile)- Demonstrated experience in solution design, business process improvement, including analysis, testing, and implementation.- Knowledge of information and records management, with exposure to knowledge management practices.

By joining the Reserve Bank of Australia you will have the opportunity to- Work for an organisation that truly makes a difference to the Australian people- Develop your career in a collaborative environment- Access to a wide-range of benefits

The Reserve Bank of Australia pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perfo