IT Helpdesk Analyst

Opportunity for Growth
- A Dynamic & High Performing Team
- National Presence

**activIT systems** is a steadily growing, and sustainable, IT service provider headquartered in Malaga, Western Australia, with a branch office in Devonport, Tasmania. We take care of IT and cybersecurity for small and medium business. We’ve been around since 2004, have a long list of loyal clients, and a hugely passionate team.

Our WA office has bottomless freshly-ground espresso coffee, all manner of teas, an amazing Italian bakery down the road, a fresh office space with great aircon, free parking, Spotify & Sonos nearly everywhere, a cool staff café within the building where you can chill out during lunch or coffee breaks, hold informal meetings, read a book, and recharge your mind.

We’re really serious about IT that make life easier, safer, and faster for businesses.

**Is this you?**

You have a friendly disposition and thrive when helping and supporting others. You love technology and love how it makes things better, and you have a desire to help people. Maybe you’re new to the industry and you want to get your feet wet in the real IT world, or you’ve been on helpdesk for a year or two and wanting a change of scenery and a chance to learn more.

We’re happy to hear from Uni students, recent graduates, existing helpdesk personnel from another company or MSP, and even grizzled veterans who just want to keep it simple and deliver great customer service.

**The Opportunity**:
Within this role you’ll be taking care of a wide variety of tasks within our help desk team. Day to day IT support, system builds, user accounts, software support, and first level cybersecurity incident response. Whether your passion is networks, system admin, cybersecurity, or prefer desktop and end user support and Microsoft 365, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.

**Duties and Responsibilities include**:

- Deployment of new user accounts, new system builds, and day to day business as usual support.
- Administration and implementation of Microsoft 365, and other cloud services.
- Following our standard operating procedures and “rules of the game”.
- Time tracking and recording of work performed in our job system.
- Installing printers, PC’s, laptops, servers, and network devices for clients.
- Having your teammates backs by being reliable

**To be considered for this great role you will ideally have**:

- Demonstrated ability to learn new IT concepts and a demonstrated passion for this.
- Good technical aptitude - you ‘get’ how technical things work.
- Some experience providing IT support to an education institute, charity, association, home users (but not Mum & Dad).
- CompTIA A+ certification or equivalent experience.
- Operate with common sense and can problem solve issues autonomously.
- A Class C driver’s license and your own reliable vehicle.
- A Western Australian police clearance certificate (or can obtain one).
- A desire to deliver superb customer service and client satisfaction
- Maturity to work unsupervised and take initiative.
- Experience with Microsoft 365 suite.
- A professional demeanor and personality, but still be fun and involved with the team around you.
- Great problem-solving skills and able to think for yourself.
- Faultless attention to detail - dot the I’s and cross the T’s.
- Perspective - put yourself in the clients’ shoes and look at something from their angle.
- Super reliability, punctuality, and commitment to making a difference within an awesome team

If you strive for superb customer service and client satisfaction while solving IT challenges and satisfy the above criteria, we encourage you to apply.
**The SHORTLISTER is not a Recruitment Agency