Assessment Officer

2 weeks ago

Sunshine Coast, Australia Queensland Government Full time

Key Outcomes and Accountabilities
**The aim of this role is to**:
Ensure all customer communications including case notes are of a professional standard.
Manage caseloads to achieve determined throughput measures.
Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC.
Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.
Contribute to and support the operations of the Regional Service Centre, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.
Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licencees and assist them to navigate through the legislative conditions. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC. Demonstrate support for organisational change by being receptive and resilient in uncertain times.
Results - By valuing customers, build strong relationships with customers to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
Accountability - Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to case assessments with a focus on evidence based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.
**Please submit**:
Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
Unsolicited resumes from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Assessing Support Officer

    6 days ago

    Sunshine, Australia Auto & General Insurance Full time

    **The role** As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience. You will: - Provide excellent customer...

  • Intake and Assessment Worker, Accommodation and Domestic and Family Violence

    2 weeks ago

    Sunshine Coast, Australia Kyabra Community Association Inc. Full time $44,000 - $50,000 per year

    IMPORTANT (read prior to applying)All applicants interested in applying for this position must follow the Application Process, instructions for which can be found at the bottom of this advertisement. Applicants who fail to follow this process will NOTbe considered i.e. applications submitted through SEEK or via email will NOT be considered.Reports to:...

  • Child Safety Officer

    2 weeks ago

    Sunshine Coast, Australia Children, Youth Justice and Multicultural Affairs Full time

    Do you have a commitment to... - Working with Aboriginal and Torres Strait Islander peoples?- Understanding Aboriginal and Torres Strait Islander peoples and cultures?- Recognising issues affecting Aboriginal and Torres Strait Islander peoples today?- A united, harmonious and inclusive Queensland as articulated in the Multicultural Recognition Act 2016 and...

  • Building Approval Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Fire and Emergency Services Full time

    Purpose of the role - Co-ordination and implementation of the building approval processes in compliance with legislative requirements. - Provide public education and fire prevention advice in regions. - Inspect building special fire services and alternative solutions to ensure compliance with relevant requirements. - Provide professional Community Safety...

  • Principal Information Security Officer

    5 days ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Information Security Officer, will lead SCHHS to adopt a continuous, proactive approach to the assessment, implementation and review of our information security risks and controls in the context of evolving security threats and vulnerabilities and develop a mature, comprehensive approach to information security...

  • Child Safety Officer

    1 week ago

    Sunshine Coast, Australia Children, Youth Justice and Multicultural Affairs Full time

    **12 Month Continuous Applicant Pool** Multiple positions available in Bundaberg, Caloundra, Emerald, Gladstone, Gympie, Hervey Bay, Maroochydore, Maryborough and Rockhampton **The Child Safety Officer key responsibilities are**: Deliver accountable and collaborative integrated child protection services for complex cases that respect the culture and context...

  • Administration Officer

    6 days ago

    Sunshine Coast, Australia Queensland Corrective Services Full time

    **The essential requirements for this role are**: - Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences. - Written skills with the ability to summarise information and data. - Proven administrative skills including financial processing and database management. - Ability to use...

  • Maintenance Officer

    2 weeks ago

    Sunshine Coast, Australia Bolton Clarke Full time

    Full-Time Monday to Friday - No weekends - Generous salary packaging - up to $18,550 per annum tax free - Australia's Employer of Choice Winners 2023 and 2024! **About Us** Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service...

  • Administration Officer

    3 days ago

    Sunshine Coast, Australia Churches of Christ Full time

    **Administration Officer** **Churches of Christ, Little Mountain Aged Care Service, Sunshine Coast** **Permanent, Full-time Opportunity** **Imagine a Career with Churches of Christ** - Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations. Active in the areas of children, youth and family services; community...

  • Building Insurance Officer

    1 week ago

    Sunshine Coast, Australia Haylo People Full time

    $60,000- $90,000 + Super + Car Allowance + Fuel Car - Bring your experience in property, building or Insurance to claims - Map out your own diary and appointments This role is available due to growth within the team. As a Building Insurance Officer, you will be responsible for assessing property claims within the community and supporting the insured...