Front Office Attendant

1 week ago

Umina Beach, Australia NRMA Parks and Resorts Full time

**Company Description**
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.
- **
Ready to swap your daily grind for a sea breeze and a smile? Join the team at Ocean Beach Resort, where every day feels like a holiday**

**What You’ll Do**

As the friendly face of our resort, you’ll be the first to welcome guests to their beachside escape and the last to wish them a fond farewell. Your infectious energy and can-do attitude will make every guest feel right at home from the moment they arrive. Here’s a taste of what you’ll get up to:

- ** Be the Ultimate Host**: Greet guests with a warm smile and a bubbly personality, making check-ins and check-outs a breeze.
- ** Create Memorable Moments**: Go above and beyond to wow our guests, using your initiative and creativity to ensure their stay is unforgettable.
- ** Master the Phones**: Answer incoming calls like a pro, sharing your knowledge of our accommodation options and resort services.
- ** Be a Local Expert**: Delight guests with insider tips and info about all the fun and relaxation our resort (and Umina Beach) has to offer.

**What You’ll Bring**
- A passion for delivering **outstanding customer service**—you love making people’s day
- A well-presented, friendly, and approachable manner (your smile is your superpower).
- Drive and enthusiasm to be the best version of yourself, every shift.
- A team player spirit—supporting your colleagues and guests comes naturally.
- Sharp problem-solving skills and the ability to juggle multiple tasks at once.
- Previous experience in Reception, Front Office, Admin, Sales, or other customer-facing roles is a plus.
- Experience with Park Management systems (Newbook and/or RMS) is a bonus, but not essential—we’ll show you the ropes
- Flexibility to work across a rotating 7-day roster, including public holidays and school holidays.

**What’s in it for you?**

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you
- Progressive flexibility and well-being benefits to balance all of life's priorities
- Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Employee referral program where you may be eligible for a referral bonus of up to $2,000
- Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

**Know you belong**:

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