Patient Advocate

**Position Description: eCS Health Patient Advocate**

The eCS Health Patient Advocate (‘PA’) is a key position that provides knowledge, support, and guidance to internal staff.

The role requires skills in providing care to patients, collecting qualitative and quantitative data for research and medical care purposes, understand patients, build strong relationships, and support them to optimise their experience through excellence in ‘customer service’. Additionally, capacity for flexibility, compassion and initiative is critical to improve patient outcomes, patient experience, and data collection.

**The Opportunity**

We have an opportunity for an eCS Health PA. This will be mostly remote, with occasional requirement to travel or attend the workplace in Bayswater. The salary would be $56,000 per annum pro-rata plus superannuation.

You will be responsible for the following activities, as delegated by the Director of eCS Health including:

- Collecting qualitative and quantitative data with patients.
- Provide patient support, information on clinic processes and medication.
- Manage patient experience and expectations.
- Learn and understand a breadth of knowledge relating to cannabinoid treatments and communicating this information to patients.
- Support patient titration and advise patients to help them get the most from their treatment.
- Monitor and report clinic KPIs.
- Collaborate on marketing projects, IT user-testing, and problem-solving in a variety of projects.

**Successful Applicant**

To be successful an applicant would:

- Be able to work flexibly, from home and travel for short periods of time.
- Have a high level of initiative and self-motivation.
- Display entrepreneurial spirit, be able to determine a strategy for success, identify potential issues and execute without guidance or previous models to inform implementation. Experience in a start-up preferrable.
- Embrace a mindset of collaboration, sharing & learning.
- Have confidence using IT programs and learning new ones.
- Must be well-groomed and match dress code appropriate to the situation, task and activity at hand.
- Be detail-oriented and possess a high level of accuracy when communicating and understanding concepts.
- Have experience in a role focussed on customer interaction, such as a sales role or similar.
- Have experience working with patients with chronic conditions in a clinic and/or research setting.
- Maintain a high level of compassion, integrity, and ethics.
- Excellent verbal and written communication skills, with specific consideration for the audience ability and understanding.
- Must be able to maintain composure in difficult conversations, listen and speak with empathy and compassion and preferably have experience in dealing with difficult patients.

**Who We Are**

eCS Health stands for a health care community that is better informed about the endocannabinoid system, cannabinoid treatments and how they can support improved patient outcomes. We are the world’s first endocannabinoid centre of excellence. We interact directly with health professionals and patients, providing excellence in services relating to research, education, and clinic.

We develop in depth research into cannabinoids, gaining understanding from the scientific community and our own clinical activities. This research informs our education delivered to patients and health care professionals, including veterinarians, doctors, nurses, and pharmacies. This education is designed for the benefit of the health community supporting patient outcomes with cannabinoid therapy outside our clinic. Our clinic simultaneously provides support to health care professionals with endocannabinoid specialist clinicians ready collaborate with their care team to support patients’ outcomes.

Our parent company Kensana Health works closely with us on a day-to-day basis. Kensana Health believes in evidence-driven science and research into plant-based medicines. Kensana Health brings plant-based medicines to the world via internal capacity and leveraging partnerships with century-old organizations. Plant-based products require control at all levels, from standardized growing, extraction, and manufacturing through to market access pathways.

**Job Type**: Part-time
Part-time hours: 16-36 per week

**Salary**: $28.00 per hour

**Benefits**:

- Employee discount
- Employee stock purchase plan
- Work from home

Schedule:

- 8 hour shift
- Fixed shift
- Flexible hours
- Monday to Friday

Ability to commute/relocate:

- Bayswater, VIC 3153: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)