Cardiac Ultrasound Applications Specialist

2 days ago

Adelaide, Australia GE HEALTHCARE Full time

**Job Description Summary**: The Ultrasound Applications Specialist is responsible for providing formal technical and clinical support during the sales process primarily within SA & WA supporting the Cardiac Ultrasound segment. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our VIVID ultrasound platforms.
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- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
- Facilitate team communication and the sharing of best practices
- Provide clinical, technical and professional guidance as necessary to improve the customer experience
- Responsibilities also include ongoing post-sale customer support

**Required Qualifications**
- Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
- Demonstrated clinical scanning proficiencies on current products/platforms
- At least one of the following core experiences:

- Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;
- Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshows
- Ability to communicate effectively

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required

**Desired Characteristics**
- Strong presentation skills (public speaking and lecture experience desired)
- Demonstrated ability to understand and present complex material in understandable terms
- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
- Proven professional business acumen
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
- Team oriented with a customer satisfaction mindset
- Willingness to be flexible/adapt to changing work environments
- Thrive in a fast-paced, dynamic business environment.
- Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront

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