Personal Banker

Make things happen for customers - and your career. _
- Join the Westpac team at our Camberwell branch
- Permanent full-time position
- Keep taking your career up a notch

**How will I help?**
We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Bankers play an essential part in doing that. You’ll reach out to customers both in-branch and over the phone, connecting them to the right products as you provide expert financial advice and seamless service. Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow.

Key responsibilities will consist of:

- Taking full ownership of customer requests and proactively follow up agreed actions
- Keeping up to date with new banking products and services; their features, benefits and how these can be best offered to existing and potential customers
- Educating customers on new technologies and tools that will enhance their banking experience
- Complying with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information
- Selling our financial products by proactively contacting customers to set-up appointments, as well as assisting those who walk into the branch
- Retaining and deepening customer relationships through quality needs based conversations to explore customers financial needs and goals

**What’s in it for me?**

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

**What do I need?**
Some experience in customer service is a must - especially if it involved you putting your passion into making sales as well. You’ll be confident to build relationships and then manage them for the long-term. Any business or financial know-how will definitely be an advantage in making exciting things happen for our customers although this is not essential. We are proud to support a multicultural community and the ability to speak Mandarin as a second language would be an advantage.

**What’s it like to work there?**

We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.