Rapid Response

Posted: 22/05/2025

Closing Date: 19/06/2025

Salary: $97,000.00 - $101,000.00

Job Type: Permanent - Full Time

Location: Narre Warren

Job Category: Community Services and Development

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

Are you an experienced community services worker who is passionate about providing specialist support to victims of family violence to empower and provide a space that is safe, inclusive and trauma informed to support survivors of family violence to live independently and free from violence? Our Family Violence, Homelessness and Therapeutic Services program is excited to have a very rare opportunity to join our high performing and dedicated team. We are seeking a dedicated and passionate family violence practitioner for our Rapid Response - Family Violence role.

The Rapid Response worker will be responsible of the delivery of Rapid Response/Crisis Response functions of the program area and provide interim support to rapidly respond to victim survivors in crisis and those with immediate comfort and safety needs

This role is a permanent full-time opportunity, and as part of Windermere flexible ways of working a 9-day fortnight can be applied. This really is a truly rewarding opportunity for someone with a professional background in working with victims of Family Violence.

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins
- Secondment and career growth opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- Paid Parental Leave

**Desired Skills and Experience**:
**Key Selection Criteria**:

- Bachelor level qualifications in social work, social welfare, community services or related discipline that meet the mandatory minimum qualifications for specialist Family Violence Practitioners and/or can demonstrate eligibility to work within the Family Violence Sector under Recommendation 209.
- Comprehensive MARAM Training and FVISS/CISS training (evidence of completion, or willingness to complete during the onboarding period).
- Demonstrated understanding of the _Family Violence Protection Act 2008_ and _Child Information Sharing Scheme_, _Family Violence Information Sharing Scheme_ and _Children, Youth and Families Act 2005_
- Minimum 3 years’ experience in family violence sector (preferred), homelessness or welfare sectors.
- Strong intake and assessment skills with the ability to rapidly engage consumers.
- Demonstrated ability to work within a challenging and fast paced environment with tight deadlines and deliverables.
- Exceptional interpersonal and communication skills.
- High level of understanding of the complex needs and supports available to families including the impact of family violence, homelessness and other stressors on children and families
- Excellent work/time management skills
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence
- Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

Our Family Violence, Homelessness and Therapeutic Services program is excited to have a very rare opportunity to join our high performing and dedicated team. We are seeking a dedicated and passionate family violence practitioner for o