Data Center Customer Operations Iii

1 week ago

Sydney, Australia Equinix Full time

**Who are we?**
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**The Role**:
As a Data Center Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data Center and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s IDC environment.

**Responsibilities**:
**Installations**
- Installs ladder racks and fiber raceways
- Builds/Installs cages
- Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
- Performs intra-cage and infrastructure installations
- Installs and grounds cabinets and two-post racks

**Queue Management**
- Raises SRs that require additional information

**Testing/Troubleshooting**
- Conducts carrier circuit testing

**Cross Connects**
- Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

**Documentation/Reporting**
- Maintains accurate notes and records of activity fulfillment in ticketing system

**Projects**
- Supports fulfillment of projects with direction from senior staff

**Training**
- Finishes assigned training in a timely manner
- Customer Management
- Supports customer happiness through timely and precise orders

**Requirements/Qualifications**
- Real passion for technology
- Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP or qualification in Engineering or Networking
- We accept grads and new to career
- Attention to detail
- Ability to learn fast and work autonomously

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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