Tier 1 Support Apac
7 days ago
Come join the dynamic Technical Support Team at BioCatch Operations and play a key role in facilitating and managing technical support and monitoring. Let your skill shine and be part of a team that ensures BioCatch’s service continuity while delivering a seamless top-class service to our valued customers.
**Main Responsibilities**:
- Monitor our systems, and spot common trends and underlying problems.
- Gather technical information, investigate issues, resolve, and escalate priority problems.
- Provide reliable solutions to critical and high-impact customer issues.
- Enrich our tutorial documents, to nurture extended self-service capabilities of our external and internal customers.
- Work closely with our developers and technical teams to solve customer’s problems efficiently and improve our product.
- Communicate with our customers, about maintenance activities, requests and incidents.
- Attend customer troubleshooting and war room meetings, if needed.
- Full-time position
**Requirements**:
- Technical skills and knowledge (monitoring, troubleshooting, logs-reading, SQL, etc.).
- Customer-facing skills.
- Excellent written and spoken English level
- Extensive familiarity with Office tools.
- Previous experience as NOC or in a technical support position - an advantage.
- Scripting or programming experience - an advantage.
- Knowledge of customer service principles and practices - an advantage
Confidential salary:
Yes
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