Engagement Manager

**About Objective**

At Objective, we create that software that makes a difference. With over 400 people and four development labs spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of GovTech software.

**About the role**

The Engagement Manager, will be required to run the day-to-day practice (project management, resource allocation, pre-sales support) and work closely with customers to deliver against all projects and outcomes.
The role will require strong commercial, consulting and business development skills to convert opportunities to approved projects. Equally important is a pragmatic approach and strong people management focus. The Engagement Manager will report to the respective Regional Services Director.**What will your day look like**

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Delivering Outcomes - Responsible for delivery of engagements in accordance to the Objective Project Management Methodology. The Engagement Manager leads projects, providing strategic direction, and engages in all projects at Steering Committee level.
- Customer Success - Ensures long term customer success across assigned customers, partnering with the Account team, by driving value through projects and strategic initiatives, leverages new technologies and processes to develop greater customer engagement. With the goal of making all customer sites referenceable and active advocates of our products and services.
- Team Management/Leadership - Sets work assignments and reviews/appraises consultants’ delivery on engagements. Assists Regional Services Director with the recruitment of the best staff in line with the growth of the region. Participates in staff development through understanding their desired career paths and aligning these with Objective’s business outcomes.
- Selling - As a trusted advisor, directly engages with customers to sell and deliver services that enhance customer success (in conjunction with the Account team). Contributes to growth working with Sales in response to tenders, including presales activities - involved in tender responses, planning sessions and demonstrations.
- Regional Operations - Supports regional business operations through ownership of resource management, providing timely and accurate inputs into the revenue/costs forecasting and budget/planning processes, and local ownership of relevant innovation programs.

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**What skills you will need**

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Experienced working in the software industry.
- You’ll bring a proven track record of delivering outstanding results with customers in the enterprise space, providing positive ROI, and great delivering outstanding outcomes.
- Strong consulting experience, preferably from a product background, with an excellent understanding of the end to end consulting process.
- Strong project management experience in formal project management and software implementation. Formal project management accreditation e.g. PRINCE2, PMBOK highly desirable.
- Strong understanding of the sales process and ability to engage at senior management level. Service sales experience a plus. Excellent organisation, time management, and communication skills.
- Track records of positive contributions in high performing environments.
- Experience in running number of small projects.

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**Personal Attributes**

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Skilled and comfortable engaging at the senior management level.
- Polished communication skills for communicating business strategy and technical information both verbally and in writing to various audiences.
- Solid knowledge of information governance and process compliance.

**What’s in it for you**

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Exciting opportunity to be a part of a growing team in a leadership role.
- Work life balance.
- Work for one of the fastest growing teams in the business.

**Why you will love working at Objective**

Objective's North Sydney is our head office located in the heart of North Sydney's CBD. You will be supported by our highly engaged team in a friendly and professional environment. The kitchen cupboard is always stocked, the conversation flowing, and we love to get together for social occasions.
We recruit the best and brightest people in the industry. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment.
Come and join a team that is making a difference. Come and join Objective.