Retail Security Officer

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.
Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.
Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

Position Purpose
Certis is currently seeking a talented individual with good presentation and high-level communication skills to join its team, providing high-level security services in our retail division. This is a full-time opportunity working in the Brisbane CBD, working a consistent afternoon shift roster, must be available for immediate start. Workplace Health & Safety
- Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
- Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
- Comply with any reasonable instruction related to health and safety.
- Do not interfere with or misuse anything provided in the interest of health and safety.
- Understand and reinforce the requirements of HSE to keep our people safe.
- Meet company HSE requirements. Key Responsibilities
- Providing a high quality visual security presence at client locations
- Conduct foot patrols of the stores
- Responding to and de-escalating anti-social behaviour
- Respond to security emergencies
- Maintaining log of incident reports
- Completing necessary paperwork
- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Demonstrate knowledge and competence in the implementation of emergencyprocedures
- Use of computer systems and communication toolsQualification
- Current Security Licence with Crowd Control
- Cert II in Security Operations
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading Additional Information
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement

Certis Security Australia Master License
NSW - Master Licences
- 40 06 74 602 (SNP)
- 40 51 49 073 (CSA)

ACT Master Licences
- 175 01 220 (SNP)
- 175 017 42 (CSA)

Security Firm Licences
- QLD 413 15 (SNP)
- NT 345 (SNP)
- QLD 315 82 54 (CSA)

Security Agents Licences
- WA SA48 240 (SNP)
- WA SA58 716 (CSA- WA)
- SA ISL 178 143 (SNP)
- SA ISL 235 794 (CSA)
- TAS 3020 (SNP)

Private Security Business Licences
- VIC 652 - 374 - 32S (SNP)
- VIC 689b - 218 - 50S (CSA- VIC)