Intake Officer

Location:

- Bentley
- Employment Type:

- FT - Full-Time Temporary
- Closing Date:

- 06 Jan 2025

Join us at Therapy Focus, where every day counts, impact lasts, and your unique contributions are celebrated. We're seeking an experienced **Intake Officer** to join our team of courageous multi-disciplinary Customer Liaison team of professionals, dedicated to extraordinary care for people with a disability at every stage of life.

**Your role**
- Grow with us Work alongside skilled people leaders and embrace learning through mentorship, development days, research, conferences, and reflection.
- This is a **full time, 12-month maternity leave cover** position located at our Bentley office. Reporting to the Customer Experience Team Leader, your key responsibilities will include:

- Responsibility for the implementation of a coordinated intake process that identifies customer support needs including co-designing supports, development of service quotes, customer service agreements and the collation and management of accurate customer specific records in the Customer Relationship Management (CRM) system.
- Instill confidence in potential customers and stakeholders to choose Therapy Focus as their provider of choice.
- Exceptional customer service skills and well-developed written and verbal communication skills.
- Ability to communicate with people of different backgrounds and abilities in order to support customers to access Therapy Focus services.
- Ideally have previous experience in the not-for-profit and/or disability support sector.
- Data analysis skills with the ability to find solutions to problems and work with people to resolve.
- Ability to work autonomously and collaboratively as part of a team.
- Ability to actively listen to and respond appropriately to customer feedback.
- Experience with records management systems and data accuracy.
- Time management capability with the ability to multi-task in a constantly changing environment.
- Ability to problem solve and work in a solution focused way.
- High attention to detail.
- Strong technical skills and proficiency with Microsoft Office products and data management.

**What’s in it for you?**
- Maximise your earnings with salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment - boosting your take-home pay
- 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
- Access to discounted gym and pool facilities across WA for you and your family
- Unlock an extra 3.5 days each year with our competitive 37.5 hour work week
- Long service leave after 7 years of tenure
- Stay covered for less with discounted health insurance
- Flexible work arrangements
- Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at all Therapy Focus sites
- Comprehensive care; supporting your medical, safety, and mental health needs through life’s ups and downs
- Celebrate excellence with our annual peer-nominated awards
- Discover job satisfaction while making a meaningful impact
- Be part of values-driven team with career progression opportunities
- If it sounds like we’re the right fit for you and you’re ready to take the next step in your career.