Retail Sales Associate

**NIMBLE - SALES ASSOCIATE**

**Industry**: Fashion/Retail

**Job type**: Casual position

An exciting opportunity has become available to join our dynamic and growing team at our **_James St_** store location

**ABOUT NIMBLE ACTIVEWEAR**

Nimble Activewear is an Australian owned and female operated, digitally led brand.

As our name suggests we are Nimble in both name and spirit - our name defines our way of being and we are nimble in how we think and approach design and innovate solutions for how she moves and expresses herself

We focus on making high quality activewear that you look and feel great in - we live and breathe a balanced approach to health & wellbeing, are passionate about reducing our impact on the world and importantly, the power of bringing people together through movement makes our hearts sing.

We know you will love working for us because you are joining a unique player in the market who designs and manufactures our range in-house within a collaborative work environment where everyone has a voice and you can really influence our future.

**DAY TO DAY RESPONSIBILITIES**

**Customer Service**
- Maintain Nimble standards for customer service and styling steps with all customer interactions
- Successfully communicate; special features, benefits, fabric properties, usage, and best care instructions for our products
- Lead by example in service delivery & demonstrate that customers ALWAYS come first
- Understand the importance of customer experience and continuously create an exceptional and noteworthy experience
- Share overall brand message and any current campaign & community initiatives
- Maintain knowledge of in-shop stock availability on the sales floor and backrooms

**Store Functions & Retail Processes**
- Complete standard opening and closing procedures
- Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
- Communicate any retail processes & pass-offs to teammates when needed
- Participate in staff training and shop events as scheduled
- Utilize the Point of Sale system (processing payments, returns/exchanges, gift cards & credit notes)
- Maintains up to date availability in scheduling software

**VM & Product Ownership**
- Assists management of window displays and weekly VM flips inline with HQ guidelines, including;
- VM according to product functionality and design intent
- Updating weekly VM document
- Execute & coordinate window displays and mannequin styling in line with the marketing calendar and brand guidelines
- Maintains updated product knowledge
- Participate in fit sessions with all new product
- Assess and supply feedback on new merchandise fit to HQ team
- Assists with product feedback
- Help with weekly product / customer feedback document
- Actively solicits customer feedback during interactions

**Stock**
- Assists maintaining backroom organization and cleanliness
- Receives and processes warehouse stock from unpacking to merchandising
- Assist maintaining organized stockroom based on incoming stock
- Follow best practice for a seamless restock from back room to floor
- Communicate broken stock to manager

**Community**
- Assist the manager to plan and execute local community events and private shopping nights
- Assist the manager to build relationships within the city’s influential health and wellness networks
- Assist the manager to maintain and manage the local community event calendar
- Assist operation of in-store community classes when needed

**ABOUT YOU**
- Intelligent, fun, active, and driven
- Possess exceptional customer service skills
- Upbeat, optimistic, passionate, friendly, and authentic
- Strong communication skills
- Capable of handling difficult customer facing conversations and interactions
- Ability to effectively receive and communicate feedback
- Work a flexible schedule that will include weekends, evenings, holidays, and special events
- Comfortable working in a team focused environment as well as individually

**What can we bring to the table**:

- Fun, energetic, and collaborative working environment
- Team sweats at the best local studios
- Opportunities to be involved in community events
- Generous staff discounts & first access to all our amazing samples
- Wardrobe allowance to keep you looking good in the best active wear

**Reports to**:Store & Community Manager