Facility Manager

Are you an energetic leader with a passion for aquatics and facility management?

As Facility Manager, you will oversee all facets of the Centre, from aquatic programs and fitness services to customer experience and team leadership, ensuring the venue becomes the go to destination for fitness, wellbeing and family fun in the region.

**Why You'll Love This Role**

- Lead and Create Impact: Take full ownership of the venue arriving at a pivotal moment of redevelopment and community renewal
- Shape the Future of Aquatics: Be at the helm of programs from learn to swim through to competitive training while embracing the Centre’s fresh facilities and water play spaces
- Career Growth: Join a leadership team that values professional development, collaboration and growing leaders from within
- Supportive Environment: Work alongside a forward thinking team committed to positive community impact and operational excellence
- Competitive Package: We offer a generous salary, fitness passport, discounted lessons, and exclusive privileges at this emerging aquatic hub

**What You'll Bring**

**Operational Leadership and Facility Management** - You will lead the end to end operations of the Centre, ensuring the highest standard of quality, safety and service across aquatic programs and customer service. You will champion health and safety, risk mitigation, and continuous improvement while delivering strategic plans aligned with our organisational goals.

**Team Leadership and Development** - You will lead, mentor, and motivate a vibrant team of managers, instructors, lifeguards and customer service team members. You will build a strong leadership pipeline, nurture a culture of accountability and connection and deliver performance outcomes through workforce planning and engagement strategies.

**Program and Experience Delivery** - You will ensure the delivery of best practice aquatic and fitness programs. Working closely with program managers, you will drive quality, participation and evolved service offerings based on data, feedback, and industry trends. You will champion a customer first mindset at every touchpoint.

**Business Development and Community Engagement** - You will grow the venue’s reach through strategic partnerships, local community engagement, and targeted marketing initiatives. You will build strong relationships with schools, sporting clubs, and community groups using insights and reporting tools to enhance business outcomes and customer experience.

**About You**

- Experienced manager with a strong background in aquatics, health, or fitness
- Exceptional leadership and operational management skills
- Knowledge of aquatic operations, compliance, and industry standards
- Demonstrated ability to lead a diverse team with energy and professionalism
- Commitment to outstanding customer service and community connection
- Strong business acumen including budgeting, performance reporting, and strategic planning
- Not afraid to be hands on, leading from the front while inspiring and supporting your team

If you are ready to lead a vibrant aquatic centre and create inspiring spaces for the community, we want to hear from you

**About Us**

City Venue Management is a specialist facility management company operating aquatic centres and health clubs from the Gold Coast through to the Sunshine Coast, west to Toowoomba, north to Townsville and across New South Wales. With 42 venues and counting, CVM is growing fast, and so are the opportunities for passionate professionals.

**Our Commitment to Safety**

Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.