Professional Services Consultant

The role:
This role will focus specifically on the finance and accounts side of our software, delivering training and consultation in these areas to finance departments or accounts support staff within Law firms.

The Professional Services Consultant provides consultation and training for staff at all levels within a legal practice, including Partners, Solicitors, Finance departments, support Staff and other staff. The Consultants main duties involve providing both onsite and online consultation to our clients, as well as participating in the creation and maintenance of training and feature rich content.

What you’ll do:

- Deliver training and consultation services to new and existing clients.
- Provide support to the sales team during the procurement of new sales.
- Host webinars and online training sessions with a focus on the accounts area of the software.
- Support and contribute to the management of the client knowledgebase, training programs and the development of technical documentation, videos, training manuals and other company documentation.
- Support the design and delivery of employee learning courses, workshops and other trainings.
- Contribute to the testing of new software features and provide continued feedback to the Product Manager.
- Assist with establishing best practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
- Travel between states and New Zealand may be required from time to time.

You’re a great fit if:
To be part of our team you need to be a people person, dedicated and determined to make a difference to the lives of the clients’ we serve each and every day. We’re looking for a full time Professional Services Consultant who has previous book keeping, accounts or finance experience from within the legal industry. We are looking for someone who has a positive, pro-active attitude, and bright client facing personality who enjoys working with a vibrant, friendly, collaborative team.

Ideally, we are looking for an experienced legal accounts super star that has worked within a law firm using legal accounting software, has some training delivery experience and might be looking to make a career change.
- Previous booking experience
- Previous experience training employees on the policies and procedures.
- Communication experience with senior lawyers, executives, associates and partners within a law firm.
- Strong customer focus is required.
- Superior oral and written communication skills.
- Exceptional analytical, conceptual and problem-solving capabilities.
- Manage demands on multiple project simultaneously.
- Effectively prioritises and executes tasks in a high-pressure environment.

Bonus points:

- Experience in a legal environment with legal practice management software.
- Operations or implementation experience.
- CPA

Your squad:

- As one of the largest departments at PracticeEvolve, our Professional Services team offers plenty of opportunities to develop and progress your career, with varied career paths available within and outside of the team.
- Led by Leonie Johansen, the PS team is driven to continually innovate through collaboration and exchange of ideas, ensuring we focus on achieving success for both our clients and ourselves.
- With a background in Legal Tech of over 12 years, Leonie prefers a people first collaborative approach to management where the team is set up to work as one, strong unit. Leonie is a hands-on manager who invests in the growth and development of every member of the team, supporting them to perform at their best by setting clear objectives, maintaining a regular feedback loop, and providing lots of training.

The good stuff:
There’s life at work and life outside of work. We want our Evolvers to be healthy, socialise often, get time to give back, and have the financial resources and support they need. Our Benefits include:

- Wellbeing - 12 weeks paid parental leave policy, gym memberships, flexible work, Employee Assistance Programs, all day healthy snacks, breakfast provided, wellness with Aura and Community service leave.
- Recognition - Rewards, awards & recognitions, celebrations and an investment in Evolver training programs that helps our people grow.
- Diversity, Equity & Inclusion - By prioritising equity and inclusion alongside our intention to build diverse teams, we strive to be committed, curious and courageous in all aspects of diversity, equity and inclusion
- A pinch of fun - Great events and activities organised through PEST - The Practice Evolve Social Team.

About PracticeEvolve:
Historically, the legal industry has been dubbed as conservative and potentially slow to adapt to change. At PracticeEvolve, we are flipping this notion on its head by leading the charge in disrupting the market with next-gen technology that will support the industry’s steadfast journey to the cloud. Practice Evolve see the path to perfection as a constantly evolving journey.