Customer Service and Logistics Specialist

2 weeks ago

Pymble, Australia Mann + Hummel Australia Pty Ltd Full time

**Your Challenge**:

- Support customer service in problem solving in terms of system and supply chain operation issues with 3rd party warehouse provider.
- Support in maintaining and updating of new obsolete parts in SAP system and always keeping it updated.
- Support in supply chain in monthly related reports and inventory reconciliations.
- Support in supply chain in inventory management and analysis control.
- Support and participate in related projects within the department.
- Support in process improvements within the department.
- Identifying areas of improvements within the department.
- Strong and well verse in Microsoft Excel and SAP system.
- Fosters positive relationship internally within the department and externally with 3rd party providers.
- Handle ad-hoc tasks and new project assignments.
- Supervise orders/back orders and arrange stocking of raw materials and to ensure customer needs are met.
- Monitoring shipments, timelines, and productivity
- Support in answering Customer queries (price and availability, back orders follow up, technical enquiries, x-refs)
- Addressing and resolving shipment and inventory issues
- Process customer order timely and accurately, ensuring details such as price, quantity, part numbers, delivery and payment terms are correct.
- Update and monitor customer backorders
- Liaise with 3rd party warehouse provider on outbound shipment delivery/collection of cargo and or any logistics and shipment arrangements.
- Provide customer service and to manage customer relations for assigned customers.
- Provide good and efficient service to our valued customer (Distributor/Dealers/Enuser/Subsidiaries/Representative offices).
- Maintain and carry out good working relationship internally and externally with customer/transporter/forwarder/warehouse and different departments in the company.
- Ensure all documents are correctly and accurately E-filed and information are correct in all documents.
- Maintain up-to-date customer profile.
- In line with organization KPI and work towards common goals in sales by providing excellent customer service and support to resolve any issues from customer.
- Good phone skills and ethics thus providing professional image for the company.
- Participate in related customer service program to build good rapport with customers.
- Miscellaneous Customer Service and Supply duties as and when required.
- Backup for Management and Inventory reporting as needed.

**Job Type**: Contract

**Salary**: $35.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Office Administration and customer/Sales support: 3 years (preferred)

Work Authorisation:

- Australia (required)

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