Desktop Support Technician

6 days ago

Clayton, Australia Monash Health Full time

Job Requisition ID: 4388
- Legal Entity: Monash Health
- Location: Clayton, VIC, AU, 3168
- Employment Type: Full Time
- Posting Date: 7 May 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About the Role**

The position of Desktop Support Technician forms part of the Level 2 IT Operations team within the Information Technology department and is responsible for providing on site support across Monash Health.
- The IT Operations team is also responsible for supporting projects and other technology services as identified by the Director of Information Technology.
- The IT Operations team is technology and customer focused and will work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The Information Technology Services department is based at Clayton, however this position will be required to work across the various Monash Health sites. The position also includes the ability to work a rotating On-call Level 2 roster as required.

This position reports to the Team Lead, Level 2 IT Operations.

**Key result areas**:

- Owning and resolving level 2 IT faults, service requests, and queries within set SLAs, especially those pertaining to onsite support related activities.
- Ensuring IT support tickets are managed in a timely manner and closed off with appropriate levels of documentation.
- Professional and customer focused communications via both the IT ticket management system, phone and face to face.
- Support, provisioning, and configuration of hardware devices.
- Achieve set Key Performance Indicators (KPIs).
- Maintain and adhere to operational procedures and complete appropriate support documentation when procedures change.
- Develop and maintain a customer focused culture and contribute to a friendly and co-operative working environment; fostering strong working relationships with all colleagues to deliver quality outcomes
- Build and leverage relationships internally across Technology Business Services teams such as Service Desk, Infrastructure, Desktop Experience, and Support Services.
- Provide quality assurance for all project deliverables including documentation requirements, design, test plans and handover documentation.
- Participate in ad hoc projects as directed by TBS management.
- Other duties as assigned from time to time by TBS management.

For a confidential discussion and to explore the opportunity further, please call Peter Ta on 0400 194 275.

**Position Description can be**found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close: June 4th, 2025

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