Guest Experience Supervisor

**Guest Experience Supervisor**

LEGOLAND Discovery Centre Melbourne; Level 2 Chadstone Shopping Centre, 1341 Dandenong Road
Chadstone, VIC, 3148
Australia

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Build yourself a more exciting future at LEGOLAND Discovery Centre Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you

We have an amazing opportunity for an **Guest Experience Supervisor** to join our team here at LEGOLAND ® Discovery Centre Melbourne on a full time basis.

**About the Role**

Reporting to the Operations Manager, you will oversee the Admissions and Guest Experience teams to deliver an excellent guest experience whilst adhering to health & safety policies.

On a day to day basis you will also..
- Elevate customer service through creative initiatives and continuous staff development
- Grow Playful learning developing new activities in correspondence with specialty event activation
- Upskill your teams so they are able to achieve financial targets

Please note This is a full-time role, working 5 days out of 7. Flexibility is essential with regards to working hours/days and weekends and public holidays to support the needs of our very unique business.

**About You**

We are looking for someone who is experienced in supervising and is looking to grow their career
- ** **High attention to detail and be driven by delivering the best product to customers
- Varied experience in the guest services industry, positioned in fast-paced environments that have a focus on guest satisfaction and meeting financial targets
- The ability to prioritise and delegate in situations that demand fast service and managing various expectations of internal and external guests
- Sound knowledge of team member coaching and the ability to deliver constructive feedback
- A current (VIC) Working with Children’s Check (or willing to obtain one if successful) is also required for these roles.

**About The Benefits**

The salary for this role is competitive and other benefits include:

- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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