IT Technician

**Job Advertisement: Junior IT Technician**

**Company**: Fix My Tech
**Position**: Junior IT Technician (Casual)
**Hours**: 10-20 hours per week, with potential for career progression

Are you a tech enthusiast looking for an opportunity to kickstart your career in IT? Fix My Tech is seeking a motivated Junior IT Technician to assist with technical support and computer repairs. This is an exciting opportunity to gain hands-on experience, develop your skills, and grow with a dynamic team.

**Why Join Us?**
- Work closely with experienced IT professionals.
- Gain practical industry experience.

**What We Offer**:

- Flexible casual hours (10-20 hours per week).
- Diverse and interesting technical challenges.
- A supportive environment where learning is encouraged.

**Requirements**:

- Must have a valid driver’s license and own car (on-site client visits required).
- Strong interest and aptitude for IT (formal experience not required).
- Ability to work independently and as part of a team.
- Excellent communication skills and a customer-focused attitude.

**Key Responsibilities**:

- **Data Recovery**:

- Remove hard drives from computers and use data recovery software to retrieve files.
- Coordinate advanced data recovery tasks with third-party providers.
- **On-Site Technical Support**:

- Troubleshoot and resolve hardware and software issues for residential clients.
- Provide friendly and professional on-site support.
- **Remote & Telephone Support**:

- Assist clients via phone and remote control software.
- **Hardware Repairs**:

- Perform hardware replacements and repairs, including:

- Laptop screen and battery replacement
- iMac refurbishment
- Laptop fan replacement
- **Software Troubleshooting**:

- Thorough understanding of Microsoft Windows and Office suite.
- Diagnose and resolve software-related issues.
- **Network Troubleshooting**:

- Configure modem routers and manage TCP/IP networking.
- **Workshop Diagnosis**:

- Assess in-workshop jobs, provide cost estimates, and communicate with clients.
- **CRM & Billing**:

- Use the company’s CRM system to document jobs, manage billing, and maintain records.
- Ensure timely billing and payment requests.
- **Customer Follow-Up**:

- Gather feedback by contacting clients after job completion to ensure satisfaction.

**What We Expect**:

- Diligence, honesty, and professionalism in performing duties.
- A proactive approach to learning and problem-solving.
- Compliance with all company policies and lawful instructions.

If you’re passionate about technology, eager to learn, and ready to take the next step in your IT career, we want to hear from you

**How to Apply**:
We look forward to welcoming a new member to the Fix My Tech team

**Job Types**: Casual, Temp to perm
Contract length: 6 months

Pay: From $25.00 per hour

Expected hours: 15 - 30 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/06/2025