Service Advisor

5 days ago

Eagle Farm, Australia Velocity Truck Centre Full time

**Role Description**:
As a Service Customer Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported.

**Benefits**:

- Unparalleled training and career development opportunities including in-house and manufacturer training
- Long-term employment with career development and progression
- Attractive hourly rates based on experience and skills
- State of the art workshops with diagnostic equipment
- A friendly team-based working environment
- Ask us about our generous salary packaging program
- Ask us about discounted loans with HSBC
- A generous workplace benefits scheme, including discounts on health insurance and banking services

**Key Responsibilities**:

- Taking a leading role in driving an outstanding customer experience
- Organising bookings and service enquiries
- Managing, maintaining and growing customer relationships with fleets of all sizes
- Identify any additional service requirements and document them accordingly
- Liaise with workshop controller to ensure all work is carried out in the allocated time frame

**About you**:

- Strong customer service background
- Excellent communication, organization, and interpersonal skills
- Team attitude and ability to problem solve
- Commitment to delivering an unparalleled level of customer service
- Ability to prioritize and remain organized

**About Us**:
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Fuso and Freightliner trucks right across the country. Speed, Value and Trust are at the heart of everything we do. We employ 1,000 people in 19 locations around Australia.

Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.

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