Waiter/waitress for Italian Restaurant

Waiter/Waitress for Upmarket Italian Restaurant/Bar

**Position Overview**:
**Responsibilities**:
1. **Customer Service Excellence**:

- Greet guests warmly and provide them with menus showcasing our extensive selection of authentic Italian dishes and fine wines.
- Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted.
- Offer recommendations and answer questions regarding menu items, ingredients, and preparation methods, as well as Italian wines and their perfect pairings.
- Ensure timely delivery of food and beverages to tables.
- Anticipate guests' needs and respond promptly to any requests or concerns.
- Handle guest inquiries, feedback, and complaints professionally and courteously, seeking resolution promptly.

2. **Food and Beverage Knowledge**:

- Possess a comprehensive understanding or willingness to learn the menu, including ingredients, cooking methods, and flavor profiles, as well as our extensive selection of Italian wines, including Chianti, Barolo, and Amarone.
- Stay updated on seasonal specials, promotions, and wine selections, providing guests with informed suggestions to enhance their dining experience.
- Assist guests in selecting wines or other beverages to complement their meals, offering insights into the characteristics and nuances of each wine.
- Ensure accuracy in processing orders and communicating any modifications or substitutions to the kitchen staff.

3. **Table Maintenance and Cleanliness**:

- Set up tables with appropriate silverware, glassware, and tableware, creating an inviting atmosphere for our guests to enjoy their dining experience.
- Monitor dining areas for cleanliness and ensure tables are promptly cleared and reset, maintaining an impeccable standard of hygiene and presentation.
- Maintain cleanliness and organization in server stations, bar areas, and dining rooms, contributing to the overall ambiance of the restaurant.
- Assist with general cleaning tasks as needed to uphold restaurant standards.

4. **Team Collaboration**:

- Work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service operations, coordinating seamlessly to deliver exceptional service.
- Communicate effectively with colleagues to coordinate guest seating, order timing, and special requests, fostering a cohesive and efficient team environment.
- Support fellow team members during busy periods or when assistance is required, demonstrating flexibility and a willingness to contribute to the team's success.

5. **Upselling and Revenue Generation**:

- Proactively suggest additional items such as appetisers, desserts, or specialty cocktails to enhance the dining experience and increase revenue.
- Promote our selection of Italian wines, highlighting their unique characteristics and perfect pairings with our authentic dishes, to elevate guests' dining experience.
- Handle payments accurately and efficiently, including processing credit card transactions and tendering change, ensuring a seamless conclusion to our guests' dining experience.

**Qualifications**:

- Previous experience as a waiter/waitress in an similar environment
- Exceptional customer service skills with a friendly and professional demeanor.
- Strong communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
- Flexibility to work evenings, weekends, and holidays as needed.

Join our team and be a part of delivering exquisite dining experiences at our renowned Italian restaurant and bar. If you meet the qualifications and share our passion for hospitality, we encourage you to apply.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $27.00 - $35.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Employee discount
- Free food

Schedule:

- Evening shift

Supplemental pay types:

- Penalty rates
- Tips

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person