Overnight Guest Service Agent

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too

That’s where you come in. When you’re part of the Crowne Plaza brand, you’re more than just a job title, that’s why we’re looking for a Part Time (2 to 5 nights per week) Overnight Guest Service Agent who can make our guests’ hotel stay a seamless one they'll always remember.

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a seamless experience... you’ll also create the warm atmosphere that makes our guests feel at home.

**Every day is different, but you’ll mostly be**:

- Daring to connect
- be the one to make the first move with a guest; say hello first, take action first.
- Adapting to the moment
- read a guests mood, change according to what they may need in that moment.
- Relating to our guests needs
- ensure we know what is important to our guests and focus on perfecting this.
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
- Supporting the Night Manager in ensuring the safety and security of guests overnight.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Being our guests’ trusted contact - helping with everything from bill queries to restaurant recommendations.

**What we need from you**:

- Previous customer service experience, preferably within the hospitality industry
- Previous experience with Opera (PMS)
- Computer savvy and particularly versed in Microsoft Excel
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A passionate team player, ability to work in a fast-paced environment and prioritise workloads
- Ongoing 7-day availability to work overnight shifts (11pm-7am)
- Basic mathematics skills
- You must meet the legal requirement to work in Australia

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free carparking, a full uniform, impressive room discounts and free staff meals.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.