Team Leader

Division: Homes NSW
- Location: Miranda, NSW, AU, 2228
- Req ID: 76145

**Team Leader**

**Location - Miranda**

**Employment type - Full time 12 month temporary position available**

**Salary - Clerk Grade 9/10 $129,464 - $142,665 per annum, plus employer’s contribution to superannuation**

**Your role**
- The Team Leader leads the frontline service delivery of housing client service teams, providing direction, support and feedback for all team members to facilitate delivery of quality client focused outcomes; contributes to asset and service delivery planning and makes decisions in relation to asset utilisation and maintenance.
- The role is pivotal in managing key relationships within a geographical area and in relation to specific housing services as well as managing the implementation of change within the team.

**What you’ll do**
- Allocate workloads, monitor and report on team performance based on service priorities and program requirements to ensure service delivery commitments are met.
- Manages the team budget and the quality of work generated by the team as well as compliance with relevant policy and legislation in relation to the Housing Act and including work health and safety, equity and diversity.
- Supports development of the team, brokering or providing coaching and training as needed to maximize team performance.
- Contribute to business and performance planning at the district level and plan activities and projects to ensure the team meets broader planning and service commitments.
- Promotes and participates in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation.
- Establish and maintain relationships with key partners including NSW Police, Local Area Health services, Local Members, other government and non-government service providers to better meet client needs.
- Works collaboratively with other service delivery teams within the district and across Homes NSW to enhance access, effectiveness and quality of service delivery and client outcomes.

**What we’re looking for**
- Strong leadership skills, including in engaging and motivating staff to achieve the best possible outcomes for clients and the department, in a high-volume work environment.
- Capacity to provide supervision, coaching and mentoring to develop team members, including new Client Service Officers during “on the job training” and a mandatory probation period.
- Skills and confidence to provide clear and constructive feedback to promote individual accountability and develop staff capability.
- Can communicate effectively to efficiently foster and manage key stakeholder engagement, both internal and externally.
- Current driver’s licence is an essential
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- As Team Leader you will drive performance whilst balancing customer service commitments. Please provide an example that highlights your ability to achieve business targets whilst ensuring customer service delivery standards are maintained.
- Give an example of how you engaged with difficult external stakeholders to improve the relationship to assist our vulnerable clients?

**Applications close**Tuesday 12th August 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.