Consumer Experience Manager

**#Greatmindsdontthinkalike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About The Team**

Our Grocery & Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. We own the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol, pharmaceuticals, and (in the future) many more retail categoriesWe have bold ambitions for our Grocery & Retail business globally, having already scaled it to a $10b AUD ARR turnover and growing at 40%+ YoY - and we’re really only just getting started

**About The Role**

Come drive growth in a fast paced, dynamic business. Uber Eats is the easy way to get the food you love delivered. Consumers are at the centre of everything we do. You will be responsible for leading projects and campaigns that aim to increase consumer engagement and retention, and represent the voice of the consumer in key cross functional forums in order to improve their delivery experience. You will use consumer insights to help define our strategy and work with team members in Merchant, Marketing, and Marketplace teams to execute initiatives and bring the strategy to life. You will have end-to-end ownership of key initiatives including data analysis, solution design and execution.

**Your Impact in Role**
- Own the strategy and execution of consumer experience initiatives aimed at making every Grocery & Retail delivery a magical one.
- Understand consumer pain points and develop strategic recommendations to address them. Measure the impact of the strategies that you execute in order to drive continuous improvement across the business while building processes for scale.
- Conduct data analysis using SQL and Google Sheets to build data dashboards and present insights and recommendations to business leaders.
- Partner closely with cross-functional teams (like Community Operations & Marketplace teams) to design, execute, and optimise local programs aimed at minimising bad experiences and maximising consumer satisfaction and retention.
- Manage and scale product feature launches across ANZ. This involves coordinating local stakeholder teams (Operations, Legal, Tax, Support, Marketing, Comms) to ensure compliance with local regulations as well as setting and monitoring experience guardrails and success metrics.

**The Experience You’ll Bring**:

- Operational and analytical experience gained in tech, strategy consulting, finance, or other relevant industry
- Customer-centric thinking and a continuous improvement mindset, exposure to consumer businesses a bonus
- Analytics - experience dealing with complex data sets using excel/google sheets (SQL a plus), deriving insights, checking against what you see in the real world and synthesising recommendations
- Project ownership and delivery - demonstrated ability to work closely with cross-functional teams, plan and prioritise workstreams across multiple projects and complete tasks with a high attention to detail

Pay: $110,000.00 - $116,000.00 per year

**Benefits**:

- Employee stock purchase plan

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Sydney, NSW 2000

Application Deadline: 15/10/2024