Administrator, Member Services

2 weeks ago

Newcastle, Australia SS&C Technologies Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Role Responsibilities**:
Reporting to the Team Leader, Member Administration the role of the Administrator will undertake the following duties:

- Liaising with advisers and internal staff to effectively solve queries and changes;
- Ensure accuracy of member records in a diligent manner;
- Work collaboratively with peers to ensure the successful completion of requests to solve issues
- Participate in regular team meetings to provide feedback on process improvements
- Participate in task rotations as required;
- Ensure all administration functions are completed within service levels and ensure regulatory obligations and timelines are adhered to;
- Appropriately manage operational and compliance risk by escalating errors, incidents or issues with your manager;
- Any other administrative duties as required by your manager.

**Skills and Competencies**:

- Ability to organise, multi-task and prioritize work
- High attention to detail
- Knowledge of superannuation and systems
- Ability to adapt quickly to changing environments
- Communication skills, ability to communicate effectively with your team
- Proficiency in Microsoft Office suite (Excel, Outlook, Word, etc.)
- Positive attitude
- Work in a team environment
- A desire to learn
- Problem solving skills

**Prior knowledge**:

- Experience in Superannuation or financial services is preferred.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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