Customer Onboarding Team Leader

6 days ago

Buddina, Australia Epos Now Full time

**Location: Maroochydore**

**Role title**:Customer Service Onboarding Team Leader

**Salary**:$60,000 - $65,000 DOE | Commission plus bonuses

**Hours**:Monday - Friday, 9am - 6pm, some weekends

**About the company.**

Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.

With an inclusive culture, we aim to support every employee with a personalised progression plan to identify a clear and achievable career path for success.

**About the role.**

The service department helps customers across two critical areas; set up and training during their first 30 days, and post-setup care and support. As an enthusiastic Customer Service Team Leader, you will be responsible for leading and motivating the Customer Service Team. You will coach the customer service consultants to handle customer queries effectively, deliver an outstanding experience to customers, and achieve their revenue targets. You will need to be highly organised, a great team player, and driven to provide and develop exceptional customer service.

**Responsibilities.**
- Lead, motivate, coach and develop the Customer Service Team to deliver industry-leading customer service
- Create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery by analysing data
- Coordinate your team’s workload by setting expectations at the start of each day and managing team and individual sales targets
- Effectively recruit and onboard new team members
- Ensure excellent customer service across your team with effective call monitoring and coaching.
- Manage customer satisfaction through surveys and back-office satisfaction
- Ensure the team accurately input and process data on the company’s CRM system
- Effective risk management and ensure effective cover of management
- Escalate relevant technical issues using data to confirm the scale of the issue
- Management of customer satisfaction through end of call surveys, case management surveys and back office satisfaction
- Escalation of hardware and software issues as soon as they arise utilising data to confirm the scale of the issue

**Benefits.**
- Career progression and increased basic salary achievable by reaching revenue and customer satisfaction targets.
- 25 days annual leave, plus bank holidays
- Super Annum

**Hiring process.**

**Job Types**: Full-time, Permanent

  • Team Member

    19 hours ago

    Buddina, Australia Euro Garages AU Full time

    **Casual Employment**: - **Casual Pay Rate: $20-29/hour + Penalty Rates + Discounts**: - **Must be available on Weekends and Afternoons**: - **Warana Operating Hours: 5am-11pm We are currently looking for Team Members to join our frontline Fuel team at our **Warana **store. We are dedicated to putting the customer first and creating great experiences to...

  • Team Member

    19 hours ago

    Buddina, Australia Euro Garages AU Full time

    **Permanent Part-time Employment**: - **Part-time Pay Rate: $16.90-24/hour + Penalty Rates + Discounts**: - **Must Be Available to Work Evenings/Weekends**: - **Warana Operating Hours: 5am-11pm We are currently looking for Team Members to join our frontline Fuel team at our **Warana 4575 **store. We are dedicated to putting the customer first and creating...

  • S&S Banking Consultant

    2 days ago

    Buddina, Queensland, Australia ANZ Full time $60,000 - $80,000 per year

    About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About The RoleAs a S&S Banking Consultant, you...

  • Team Member

    4 days ago

    Buddina, Australia Grill'd Full time

    At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile. With 175+ restaurants nationwide and a team that’s as passionate as they are friendly, we’re on the hunt for energetic, people-loving Team Members to bring the good times to our **Kawana** restaurant. Whether you’re flipping...

  • Retail Customer Service Officer

    1 week ago

    Buddina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    3 days ago

    Buddina, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Assistant Sunshine Coast

    2 weeks ago

    Buddina, Australia BEEFY'S Full time

    Beefy's are currently on the lookout for a **Customer Service Assistant** for our **KAWANA** Store on the Sunshine Coast. Beefy's are a well established multi award winning family owned business with 9 boutique Pie Bakery Cafes in South East Queensland. Our friendly team have a reputation for high quality products and excellent customer service. For this...

  • Rehabilitation Consultant

    2 weeks ago

    Buddina, Queensland, Australia IPAR Full time $60,000 - $120,000 per year

    IPARis a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide...

  • Cashier/customer Service

    4 days ago

    Buddina, Australia On a Roll Sushi Kawana Full time

    Wait Staff/ Kitchen hand/ Sushi makder Wanted - Join the On A Roll Kawana Team!We’re looking for enthusiastic, motivated, and team-focused individuals to join our crew. If you thrive in a fast-paced environment, this could be the perfect opportunity for you! Junior are welcome to apply We look forward to meeting you! **Job Types**: Full-time,...

  • Store Manager-kawana

    1 week ago

    Buddina, Australia Ally Fashion Full time

    WHO ARE WE? Ally Fashion is an Australian-based multi-brand fast-fashion destination that provides its customers with value, quality, and on-trend outfits through an enthusiastic, fun, and professional team. Ally first opened its doors in Sydney in 2001 and now has over 150+ stores nationally as well as a thriving online store shipping worldwide. ABOUT THE...