Veterinary Receptionist

**About Healthy Pet Veterinary Services**

At Healthy Pet Veterinary Services, our mission is to improve the lives of animals and the people that care for them. We provide Referral Behavioural Care, General Practice Home Visits and Continuing Education in Animal Behaviour and Mental Health. Our team enjoys an advanced level of expertise in the field of veterinary behaviour science, animal training and psychology.

We recognise the importance of clients enjoying healthy and happy relationships with their pets, and are exceptionally passionate about improving animals’ wellbeing, and their bonds with their human families. Our clinical methods are based in the latest science and research, and focus on diagnosing the underlying emotional, mental health or physical issues that lead pets to behave the way they do. Treatment plans are tailored to individual animals and the families they live with, to provide strategies that work for their particular circumstances. Treatments are delivered in an integrated manner by our team of highly trained veterinary and behavioural coaching staff.

In our Continuing Educational work, we develop and deliver continuing education seminars, courses and programmes for other Veterinary Professionals, Trainers, and the General Public. We recognise that there is a broad spectrum of information sources on Animal Behaviour and Mental Health. We strive to be a centre of excellence, delivering the most up-to-date scientific, practical, and valuable knowledge and skills to colleagues and clients.

We place a high emphasis on our own professional development and are continually engaged in keeping up to date with cutting-edge developments in our field. We value the expertise that each team member brings and support each other in our roles, growing our skills and the services we offer.

**About the Role**:
We have a rare opportunity for an experienced and enthusiastic Receptionist to join our team at our Behaviour Referral Consulting Rooms in Arana Hills. The purpose of this position is to facilitate the smooth running of administrative tasks, coordinate communication, and provide excellent customer service. You will be the first point of call for Healthy Pet Veterinary Services clients. You will report to the Practice Director and will be an integral part of the team. You will thrive in the tasks of providing administrative services and organisation, and get a ‘kick’ out of providing exceptional communication to clients, referring professionals, and your colleagues. This is a varied and enjoyable position for an individual that flourishes with a variety of tasks, is organised, punctual and efficient. You will not be bored This is a part-time role, working at our purpose-built behaviour consulting rooms in Arana Hills. Business hours are 9am - 4pm Monday to Thursday.

**Key Responsibilities**:

- Facilitating the smooth running of administration tasks and supporting your colleagues’ in performing their duties.
- Welcoming clients, patients, collecting, entering and updating details
- Understanding the various components of the practice: Behaviour Assessment Process; Treatment and Training Programmes; Continuing Education Seminars & Courses
- Scheduling appointments and coordinating follow-ups
- Coordinating correspondence with clients and referring professionals
- Collating and organising patient information prior to, and after assessments and appointments
- Entering and processing patient billing
- Taking payments and corresponding admin tasks
- Coordinating chronic medication requests, taking payments and organising collection/postage
- Monitoring and assessing the administration care path of all patients and clients
- Involvement in Marketing and Promoting the Practice, its Services and Events
- Supporting Healthy Pets' WHS
- Modelling and promoting Healthy Pets' vision and values
- Responsibility for Reception and Waiting Area Presentation
- General Cleaning

**About the person we're going to hire**:
We are looking for an experienced Receptionist with outstanding organisational, communication and customer service skills to join our team. You are proactive, personable, and enthusiastic about your role. You enjoy working with people and animals. You have excellent interpersonal skills. You are efficient and able to problem-solve. You love learning and implementing new knowledge and skills. You thrive being part of a team and enjoy working independently too. You recognise that each team member is important and understand that working together is essential in achieving big and exciting goals. You know that this is the role for you

**Skills & Experience**:

- Experience in a similar role within the Veterinary or Healthcare industry (at least 3 years)
- Excellent Organisational, Time Management and Critical Thinking Skills
- Ability to communicate with clarity and skill both verbally and in written form
- Experience with Practice Management Software and ability to use computer systems