Client Care Coordinator

**Client care for pet cremation services** **Located at either our Maddingley or Scoresby office** **Ongoing casual role - 2-3 days per week with potential for more** Our Client Care team is growing and we are currently looking for a dedicated, compassionate animal lover looking to fulfil our clients’ needs in pet aftercare support to our clients. You will also be required to assist incoming clients to our office, receive pets, attend viewings and display products. This position will be required to backfill for other team members who are on leave, in addition to providing support during peak periods. **About the role**: As the first point of contact, we require a high standard of personal presentation and an understanding and empathetic manner. - Join a dedicated team of like-minded people with a genuine love and respect for animals - Coordinate and schedule pet aftercare bookings with both the public and vet clinics - Assist clients who bring their pets to our office - Prepare our viewing facilities for client visits - Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day - Carry out accurate data entry and payment processing tasks - Undertake general office administration duties as required **To be successful in this role you will**: - Have excellent verbal written and written communication skills - Have an empathetic, caring and professional manner - Have exceptional attention to detail - Be a supportive and positive team member with a "can do" attitude - Be reliable, organised and flexible to meet the changing needs of the business - Have intermediate computer skills (Microsoft Office experience is essential) - Have the desire and ability to learn new skills and absorb knowledge quickly - Be physically fit as this role will require handling pets from time to time - Be fully COVID vaccinated **What you will get in return**: - Our strong people-first culture - InvoCare Employee Share Plan - Employee Assistance Plan - Annual Flu vaccination - InvoCare group access to discounted funerals - Birthday leave - Lifestyle Rewards program We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly. **"Honouring a lifetime of unconditional love"