Manager, Technical Infrastructure Program Manager, Brick and Network Scaling

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services has an immediate opening for a Technical Manager to manage a team of Technical Program Managers that support AWS Global Brick and Network Scaling initiatives. This manager will work with their peers to own delivery networking equipment for our global data center fleet.

This individual will be responsible for managing a team (~8) of technical program managers. This person will work across all levels and functions, with an ability to escalate and drive problems through completion. This individual will own all facets of performance and career management, including regular one-to-one meetings with all team members and both technical and soft-skill mentoring.

Key job responsibilities
- Monitor the networking brick and scaling program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
- Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.
- Manage individual contributor job performance.
- Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
- Provide program progress reporting on a regular basis.
- End to end responsibility for the program’s execution and success.
- Manage multiple competing projects/programs simultaneously.
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
- Ensure consistency in deployed configurations and track exceptions for follow up.
- Develop and implement scalable, data-driven process improvement/automated solutions.
- Report ad hoc, weekly, and monthly program and operating metrics.
- Keep the customer experience as the primary focus.

About the team
Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS
- Bachelor’s Degree and 5 years of project management experience OR 7 years of project management experience (experience can be substituted for degree).
- Minimum of 3 years managing teams ranging from 3-10+ direct reports.
- 3+ years managing complex technology or infrastructure related projects.
- 3+ years involved in data centers, networking engineering, and/or systems engineering.
- 3+ years in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.

PREFERRED QUALIFICATIONS
- Master’s Degree or advanced professional degree.
- Proficiency with MS Project, MS Office, and MS Sharepoint.
- Experience with and deep understanding of multiple project management methodologies as well as basic Python, SQL skills.
- Strong negotiation and contracting skills as well as a proven ability to manage multiple, competing priorities simultaneously.
- Comfort wit