Frontline Rostering Officer

Over 70 years servicing Sydney, now expanding to Brisbane
- Non-for-profit organisation
- Competitive salary and employee benefits, including salary packaging options

Achieve Australia is expanding its services to Queensland With over 70 years of experience serving Sydney and Northern NSW, we’re excited to bring our expertise to Brisbane and build on the strong foundations of the teams already in place.

As Frontline Rostering Officer at Achieve Australia, your primary goal is to create and maintain rosters for several of our sites. This is a key role to ensuring our disability support services run efficiently. This role is based at our South Brisbane office and is required to work onsite Monday to Friday.

**Why Join Team Achieve?**

At Achieve Australia, we put the people we support at the centre of everything we do. As a ‘for purpose’ organisation, we're more than just a workplace. We are a community passionate about bringing inclusion to life for people with disability.

**What reasonable adjustments can we make to our recruitment process to welcome you?**

**Role Responsibilities**:

- Create and manage Master Rosters and coordinating day-to-day rostering requirements across sites.
- Directing and allocating resources as directed by the operation managers, ensuring business processes have been followed and exceptions manage.
- Escalating any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.
- Ensuring the information in Rostering System are accurate and up to date at all times.
- Working closely with Service Managers to optimise workforce planning and cost effectiveness.

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**To be successful in this role, you will need**:

- Rostering / scheduling / workforce planning experience.
- Knowledge of rostering systems, HR practices and award principles.
- Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services.
- Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
- Organisational and time management skills including the ability to prioritise a demanding workload.
- Advanced computer literacy e.g., MS Office and Excel.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**

**Our Commitment**

At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.

**Great employee benefits**
- Salary packaging options mean you keep more of your take home pay before tax.
- Car leasing is another salary packaging option.
- Free personal and financial counselling for you and your family.
- Range of paid leave and flexible work arrangements.
- Support for a healthy lifestyle, including fitness memberships and wellness programs.
- Regular training and support to succeed in your role.
- A strong record of promoting from within.

Do you need more information?

**About Achieve**: visit the Achieve Australia website to learn more about us.