Customer Service Superhero/ Retail Assistant

7 hours ago

Castle Hill, Australia MS Merchandising Full time

We're on the hunt for an enthusiastic, music-obsessed **Customer Service Superhero** to join our awesome team at **Castle Towers in Castle Hill**

Do you thrive in a retail environment where no two days are the same? Are you passionate about **rock and metal music**, pop culture, and connecting with people? Can you confidently work solo, manage priorities, and build instant rapport with customers? If so, keep reading...

**What You’ll Bring to the Team**:

- **Minimum 1 year of retail experience** - must be from an independent retailer, boutique, or specialty store (no hospitality or grocery please)
- Proven ability to work **towards sales and performance targets**:

- Able to confidently work **independently**, including opening/closing and running the store solo when needed
- **Strong music knowledge**, especially in **rock and metal** - you _live and breathe_ this scene
- Solid understanding of pop culture - from gaming and anime to cult TV, movies, and comics
- Naturally friendly, with the ability to **build customer relationships** with ease
- Excellent **organisational and prioritisation skills**:

- A proactive and positive **‘can-do’ attitude**:

- Strong communication skills and fluent English
- Comfortable with **basic computer skills** (MS Word, Excel, POS systems)
- Experience using **social media platforms** (TikTok, Instagram, Facebook) for commercial accounts to engage audiences and support store growth is a big plus

**Availability**:

- You must be available to work minimum **3-5 weekdays**, Monday to Friday
- Shifts are **9:30 AM to 5:30 PM**:

- This is a **part-time** or **casual** position (no weekend work required)

**In a Nutshell - What We Offer**:

- A creative, passionate and music-loving team environment - we LOVE what we do
- A wide variety of tasks to keep things interesting - never a dull moment
- A culture that values **individuality, diversity and team spirit**:

- Ongoing training and the chance to grow with the business
- Generous **staff discounts**:

- Flexible scheduling and a healthy **work-life balance**

**How to Apply**:

- Why do you want to join our team?
- Are you seeking a permanent part-time or casual role?

Be part of something fun, passionate and a little loud - we can’t wait to hear from you

**Job Types**: Part-time, Casual, Seasonal, Contract

Pay: $45,747.30 - $78,455.46 per year

Expected hours: 18 - 35 per week

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Penalty rates
- Performance bonus

Work Location: In person

Application Deadline: 15/07/2025
Expected Start Date: 21/07/2025

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