Parts Interpreter

1 week ago

Regents Park, Australia JLG Industries Inc Australia Branch Full time

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Parts Interpreter role is a technical support position which assists customers in identifying spare parts and processing parts sales. The role requires a mechanically minded individual with a strong focus on customer satisfaction and complaint resolution. The Parts Interpreter is responsible for accurate and timely communication with service technicians and workshop staff and supports the Business Development Managers and Sales staff where necessary to ensure strong customer relationship support.- Ensure all enquiries are dealt with in a timely and professional manner- Process customers quotations and orders, ensuring accuracy- Follow up all customer enquiries on supply lead times, shipment methods and backorders- Coordinate deliveries and supply from multiple supply locations to deliver in full where possible- Proactively keep customers informed of any changes to their order- Following up quotations with customers to further promote sales- Performing other general duties as required (including store duties as necessary)

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