Experience Design Manager

**Brighter Futures Start Here**

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

**Join the team**

Lead the team of UX/UI designers to navigate challenges, develop plans and deliver results that impact our Kmart and Target stores across Australia and New Zealand.

Creating a consistent and thoughtful end to end experiences for team members, this role looks to increase engagement and satisfaction with digital tools used in stores daily.

**What you’ll be doing**

As **the Experience Design Manager** working for Kmart, you will:

- Shape and define the design vision and strategy for our Digital Stores program, ensuring a seamless, customer-centric experience across all touchpoints.
- Lead, approach and assemble resources for key pieces of work considering end to end processes.
- Complete strategic initiatives and prioritisation, utilising your understanding of store operations, resource balancing, and people management in a fast-paced environment.
- Collaborate with stakeholders and leaders within the business to implement innovative and sound design strategies.
- Work with team members to navigate challenges, provide general direction and mentorship.
- Provide coaching and development opportunities within the team to support individual performance and career goals.

**To be successful in this role you’ll have**:

- 7-10 years’ experience leading teams.
- Degree qualified in design.
- Experience leading a team to successfully achieve a common goal.
- Experience overseeing design, implementation and delivery of processes, programs or policies.
- Strong stakeholder management experience with examples of influencing and driving change in an organisation.

**Benefits we’ll offer you**:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
- Free onsite parking when you’re required to come into the office
- We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- In-house café that serves breakfast, lunch and includes a collaborative space to work in
- A reflection room that can be used for prayer, meditation, or time for you
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Regular product sample sales with loads of discounted items to purchase
- Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
- Great career opportunities across the broader Wesfarmers Group

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

LI-Hybri