District Business Coordinator

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses Queensland Fire and Rescue, Rural Fire Service Queensland (RFSQ), and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of the role

Rural Fire Service (RFS) Districts are focussed on supporting a range of operational and organisational functions in the management of rural fires, enabling field-based staff and volunteers to concentrate on immediate task execution and response. Each District encompasses operational and non-operational staff, RFS volunteers and rural fire brigades who provide fire management, mitigation, and response services for rural and semi-rural communities, including some urban fringe areas across the state.

Reporting to the Assistant Chief Officer District, you will lead and manage a small team and oversee the provision of high-level confidential administrative, asset management, and business services support to operational activities, staff, and volunteers across the District. You will set operational business priorities and manage workflows across human resources, finance, administration, records, and database management to ensure compliance with policy, procedures, and departmental requirements. You will also have a focus on the delivery of business management and asset related tasks - not as an asset manager, but in managing the processing and triaging of asset related activities.

Key requirements

Key requirements
- Highly desirable requirements
- Experience in business management, with a demonstrated knowledge of human resource systems, finance systems, database management and reporting.
- Knowledge of, or experience working with volunteers and/or within a volunteer organisation.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Manage and oversee the provision of high-level administrative support to volunteers and brigades, including human resources, finance, administration, records, and database management support, to ensure the effective business operation of the District.
- Coordinate, plan and implement tasks to ensure quality, accuracy, and consistency across various administration and business functions relating to receipting, coordination and processing of training records, human resource activities, finance administration activities, ordering and system maintenance.
- Gather data to inform the Regional Asset Officer of future infrastructure requirements, including expiring leases data, facility upgrade and maintenance requirements, and other inputs into planning to meet future infrastructure needs.
- Maintain fleet and infrastructure asset registers for the District and compile other data sources on fleet and infrastructure usage to monitor optimal utilisation patterns.
- Liaise and maintain positive working relationships with internal and external stakeholders, including members of the public, volunteers and RFS staff to consult and recommend improvements to key processes, procedures, and delivery of services.
- Ensure database accuracy to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to reliable information.
- Contribute to brigade strategic financial planning and decision-making processes to resolve issues and provide recommendations for continuous improvement and ensure adherence to public sector financial policies, regulations and standards.
- Identify opportunities to support the development and implementation of business improvement initiatives to enhance communication, promote divisional priorities and initiatives and ensure the efficiency and effectiveness of financial management practices throughout the District.
- Oversee the delegation and coordination of support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Team Leader (leading others)
Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
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